Elements 15: Problem with dropdown menus in Organizer

  • 13
  • Problem
  • Updated 9 months ago
  • (Edited)
When Adobe Photoshop Elements 15 is in "organizer mode" my mouse pointer is not visible an i cannot interact with menus in the menu bar because menus don't scroll down.
Photo of Philippe Coquet

Philippe Coquet

  • 10 Posts
  • 1 Reply Like

Posted 2 years ago

  • 13
Photo of AJAY SHARMA

AJAY SHARMA, Employee

  • 1 Post
  • 0 Reply Likes
Official Response
Please try to set the display to a lower resolution and check if the mouse pointer and display menus show in Organizer 15.
Photo of Anwesha

Anwesha, Employee

  • 72 Posts
  • 8 Reply Likes
Official Response
Hi All,

To consolidate, there are two different issues being talked about in this thread:
  • Menu dropdown, right clicks not working with Auto Hide taskbar on :  We have been working on this issue and are able to reproduce this locally on some of the windows machines, while it works fine for most of them. While we are working towards providing a solution for this issue, we would request you to please try out following workarounds for the time being.  Turn OFF auto-hide taskbar   OR   Launch EO in un-maximize mode.
  • Mouse Cursor not invisible while working with menus : Our team is working towards getting a reproducible scenario for this issue, though are not able to see this issue on any of the machines as of now, so require your help for the same. Considering the wide variety of system configurations where this application gets installed, we are looking for the graphic card and Open GL details in the machines where this issue is coming, as we think that this issue is related to graphic card configuration of the system. Requesting you all who are facing mouse invisibility issue, to please provide the necessary details. Meanwhile, we are also reaching out to users on one-by one basis to get this issue resolved as soon as possible.                
We are sorry for the inconvenience caused and are trying to get these issues resolved soon.

Thanks,
Anwesha
                        
(Edited)