Elements 13: Can't find my serial number

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  • Updated 3 years ago
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  • (Edited)
I purchased Photoshop Elements 13 from Amazon.com. The product arrived today. I cannot locate a Redemption Code nor Serial Number on either the product box or the disc sleeve. Therefore, I cannot install the product. Within Adobe's web pages I cannot locate a number for Customer Support. Under the circumstance should I return the product for full refund?
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William West

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Posted 4 years ago

  • 13
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Vaishali, Employee

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Hope this helps: http://helpx.adobe.com/x-productkb/gl...

Regards,
vaishali
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William West

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These are the numbers on the Adobe photoshop elements 13 box:
PN: 65234455
PSE, 13.0, MLT, RET, UE
001, DV
Lot Code: 74421
Code over a bar code: 744216523445504672

On the (Windows) disc sleeve: 91091128
DUS/A,PSE.13.0.WIN.GEN.MUL.ALL

This is all. The lettering is quite small. It is possible I may have misidentified a period for a coma, for example.
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William West

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The shipment box was constructed as an outer segment and an inner segment. The pieces are secured by a piece of clear tape so they don't separate. Cut the tape and remove the "inner" box. It has a tag with the Serial Number attached.
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katryn latsko

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THANK YOU WILLIAM!!!! now lets tell the people in India so they can help!!!!!
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Camille Sauvager

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I never would have found that. Never. Thank you so much!
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T wellcome

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I don't/can't find a Redemption Code on Box, Sleeve or anywhere! How hard can they make this?
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Mary L Banks

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I also never would have thought to pull out the inner box for the serial #s. I have had the product for almost a year and had given up hope until I was given this sight. Thank you for your help.
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Theresa Sweeney

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Mary, I have ever in my life torn a software box to shreds to find a serial number. Now I can rest. LOL! I had given up hope as well!
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William West

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I believe that this assumes that the user has a Redemption Code which is submitted in order to get a Serial Number. I understand that the Redemption Code is a 24-character alpha numeric code and should appear on the product box or the disc sleeve. The box has an Adobe sticker on the back and at the bottom a PN over a bar code and a 19 digit numeric code over another bar code. The disc sleeve has a 8 digit numeric code. That is all I have.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is there a white slip case (that's the full size of the box) inside the color color sleeve?
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William West

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OK. I think I know what you mean. There is a full size white case inside. It appears to be attached by adhesive. Cannot remove it without destroying the box. There is nothing between the inner and outer cases.
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William West

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I just broke the seal at the bottom of the box, slid out the inner box and discovered the serial number - 6 sets of 4 numeric characters. Now how do I get a redemption code?
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Jacob Bulls

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If it weren't for you I don't know if I would have ever figured that out.
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mbrenneman

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I would never have found that without your help. Thanks.
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Nancy Smeltzer

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I needed to hear "Pull out the inner box". Inner box? Never would have found it!!! Thanks to all of you!!
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William West

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OK. I think I know what you mean. There is a full size white case inside. It appears to be attached by adhesive. Cannot remove it without destroying the box. There is nothing between the inner and outer cases.

I just broke the seal at the bottom of the box, slid out the inner box and discovered the serial number - 6 sets of 4 numeric characters. Now how do I get a redemption code?
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J Jay Hughes

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I am having the same problem however I have no white case inside mine. Now what do I do?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The outer cover is a sleeve. Slide that off the white inner box.
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J Jay Hughes

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I have a brown box with a box inside of it with the adobe label on the front. There is NO inner white box.
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William West

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I am now in the product install process. It appears that the serial number is all that is required.
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William West

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Issue resolved and Adobe Photoshop Elements has been successfully installed. Thanks to all that responded, advised and helped.

Bill West
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Great to hear. Thanks William!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Find your serial number quickly

Redemption Code Help

Photoshop Elements:



Premiere Elements:



Photoshop & Premiere Elements:

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Richard Hemingway

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I also have the above problem with Photoshop Elements 13. I have looked at everything connected with what I have received.(no serial # or redemption code) I have even torn up my box and have still found nothing. I have written to B&h the store that sold me the problem and after 3 tries have got an answer that I can use. Do you know who I can call or email too , to give me an answer.

Richard Hemingway
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Was my photo above helpful for finding the location of the serial #?
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Lorraine Rose

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Can not find page for redemption code to input it for Adobe elements 13 & elements premiere 13. Followed instructions but no Joy.
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ankit doongre

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plz send Photoshop Elements 13 keygen number
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Chris Cox

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See the existing replies here on how to find the serial number for the product you purchased.
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Tchoto Lobo

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i need serial
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Chris Cox

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Please see the official answer at the top of this topic on how to find the serial number for the product you purchased.
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Deborah Jardine

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Thanks so much. I wasn't able to locate my serial number for Adobe Elements either. I'm used to having the serial number on the disc or DVD case for programs. Adobe sure likes to hide it, glad I'm able to install my software now!
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susan BREITBACH

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This reply was created from a merged topic originally titled Help me recover my ELEMENTS 12.

I bought Photoshop Elements 12 online and just had to have my hard drive reformatted so I lost it. I don't have my code to re-download it as it was a wile ago that I bought it. Can you PLEASE help me recover my code because I can't really afford to buy it again nor should I have to. I'd appreciate your help! Susan Breitbach bright.smb@gmail.com
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Susan, your serial # is registered to you under your account. Log into adobe.com to retrieve registered serial #s. I sent you and email with the details.
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Douglas Bachmann

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This reply was created from a merged topic originally titled I can't find a serial number for Photoshop Elements 14.

I just purchased the cd version of Elements 14. I can't find a serial number anywhere.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Let me know if the images in the official answer at the top don't help you locate the serial #.