Elements 12 is hanging after selection on MacOS 10.10 BETA

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Elements: Brush/eraser hangs in Yosemite MacOS 10.10

Adobe Photoshop Elements 12.1 is keep is hanging after selection from draw as I click on picture it hangs up.
I've reinstalled it, update it, but it keeps on hanging on the same situation.
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Ahmed Fawad

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Posted 5 years ago

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Chris Cox

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What OS version are you using?
Have you installed the Elements 12.1 update?
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Ahmed Fawad

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It's mac air with Yosemite And yes it's 12.1 updated, but it's same as before the update.
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Chris Cox

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Please report problems with the MacOS 10.10 beta to Apple, so they can get more information and fix the problems before releasing the final version of MacOS 10.10.
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Michael Heinz

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I'm using the production version of Yosemite and I am definitely experiencing this hang.
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Chris Cox

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Well, Apple didn't get everything fixed in the 10.10.0 release...
We'll continue to work with Apple to get the new MacOS bugs fixed.
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Michael Heinz

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Gosh, thanks for being so supportive of your users.
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Michael Heinz

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To be more precise, for me the error seems to occur when trying to use the "Smart Brush".

10/16/14 11:35:42.791 PM Adobe Photoshop Elements Editor[5702]: objc[5702]: Class StageDelegate is implemented in both /Applications/Adobe Photoshop Elements 12/Support Files/Adobe Photoshop Elements Editor.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo and /Applications/Adobe Photoshop Elements 12/Support Files/Adobe Photoshop Elements Editor.app/Contents/MacOS/Adobe Photoshop Elements Editor. One of the two will be used. Which one is undefined.
10/16/14 11:35:43.506 PM Adobe Photoshop Elements Editor[5702]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.0 instead of 10.10.0. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
10/16/14 11:35:43.508 PM Adobe Photoshop Elements Editor[5702]: 0 CarbonCore 0x00007fff87a3edc3 ___Gestalt_SystemVersion_block_invoke + 113
10/16/14 11:35:43.508 PM Adobe Photoshop Elements Editor[5702]: 1 libdispatch.dylib 0x00007fff8b1aec13 _dispatch_client_callout + 8
10/16/14 11:35:43.509 PM Adobe Photoshop Elements Editor[5702]: 2 libdispatch.dylib 0x00007fff8b1aeb26 dispatch_once_f + 117
10/16/14 11:35:43.509 PM Adobe Photoshop Elements Editor[5702]: 3 CarbonCore 0x00007fff879e74da _Gestalt_SystemVersion + 987
10/16/14 11:35:43.509 PM Adobe Photoshop Elements Editor[5702]: 4 CarbonCore 0x00007fff879e70c7 Gestalt + 144
10/16/14 11:35:43.509 PM Adobe Photoshop Elements Editor[5702]: 5 Adobe Photoshop Elements Editor 0x00000001016e24f3 _ZN5boost16exception_detail20copy_boost_exceptionEPNS_9exceptionEPKS1_ + 23445139
10/16/14 11:35:43.510 PM Adobe Photoshop Elements Editor[5702]: 6 Adobe Photoshop Elements Editor 0x00000001002b4269 _ZN5boost16exception_detail20copy_boost_exceptionEPNS_9exceptionEPKS1_ + 2284553
10/16/14 11:35:59.915 PM Adobe Photoshop Elements Editor[5702]: assertion failed: 14A389: libxpc.dylib + 97940 [9437C02E-A07B-38C8-91CB-299FAA63083D]: 0x89
10/16/14 11:37:23.000 PM kernel[0]: process Adobe Photoshop [5702] caught causing excessive wakeups. Observed wakeups rate (per sec): 444; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45002
10/16/14 11:37:25.405 PM spindump[3423]: Saved wakeups_resource.diag report for Adobe Photoshop Elements Editor version 12.1 (20140303.12.1.49334) (12) to /Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2014-10-16-233725_Matilda.wakeups_resource.diag
10/16/14 11:38:06.000 PM kernel[0]: process Adobe Photoshop [5702] thread 179586 caught burning CPU! It used more than 50% CPU (Actual recent usage: 62%) over 180 seconds. thread lifetime cpu usage 95.609134 seconds, (77.143959 user, 18.465175 system) ledger info: balance: 90060082599 credit: 90066682987 debit: 6600388 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 144241914997
10/16/14 11:38:07.904 PM spindump[3423]: Saved cpu_resource.diag report for Adobe Photoshop Elements Editor version 12.1 (20140303.12.1.49334) (12) to /Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2014-10-16-233807_Matilda.cpu_resource.diag
10/16/14 11:41:06.209 PM com.apple.xpc.launchd[1]: (com.adobe.PhotoshopElements.39508[5702]) Service exited due to signal: Terminated: 15
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Michael Heinz

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Problem does not occur with PSE 10.0.
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Anwesha, Employee

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Hi,

If you are using track pad, please use mouse instead and see if your issue is resolved.
Moreover, you can give PSE13 a try. Yosemite related hang which you are seeing on PSE12 is working fine in PSE 13.

Thanks!!
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Vaishali, Employee

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Official Response
Hi,

We sincerely apologize for the problem that you have been facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).

We have been actively working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update of Yosemite(MAC 10.10).

In the meanwhile, you have two options to work around this problem:

1. Option1: Use a mouse instead of the trackpad

2. Option2: Install a plug-in which should workaround the problem

Plug-in installation instructions:

1. Close Photoshop Elements
2. Download this zip file to a location you can easily find (e.g. your desktop)

3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:

• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/

• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/

You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".



Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Please remove this plugin once the issue is officially resolved by Apple.

If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.

Hope this helps!

Regards,
vaishali

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