Elements 12: Editor crashed after I installed Yosemite MacOS 10.10

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
I purchased Adobe Photoshop Elements 12 Editor about 3 to 4 months ago. I purchased it to do my wedding invitations and they came out great. I installed Yosemite yesterday on both my iMac and My Macbook Air. I went today to use photoshop and when I went to create custom sizes in page setup before printing the program crashed. I need to fix this problem otherwise my fiancé is gonna have a nervous breakdown. I do not feel that anyone that upgraded to Yosemite should be forced to pay $80.00 to upgrade to Adobe PSE 13. I purchased 12 only 3 to 4 months ago and feel should still work. When I spent 2.5 hours on customer support today with Apple they said speak to Adobe. Any suggestions?
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Jonathan Berenson

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  • frustrated

Posted 4 years ago

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vaishali ahuja, Employee

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Hi,
Could you please post the crash details that you see when the application crashes?

Regards,
vaishali
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Jonathan Berenson

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Photoshop Elements 12 Editor quit unexpectedly.
Click Reopen to open the application again. This report will be sent to Apple automatically.

Process: Adobe Photoshop Elements 12 Editor [8305]
Path: /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/MacOS/Adobe Photoshop Elements 12 Editor
Identifier: com.adobe.pse12editor
Version: 12.0 (12)
App Item ID: 768610744
App External ID: 192852631
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop Elements 12 Editor [8305]
User ID: 501

Date/Time: 2014-10-20 14:18:46.445 -0400
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 31E5224B-EB63-537E-54FB-7AABE6E76910

Time Awake Since Boot: 76000 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000005b00000018

VM Regions Near 0x5b00000018:
mapped file 000000014dad2000-000000014fd24000 [ 34.3M] r--/rwx SM=COW /System/Library/Fonts/Apple Color Emoji.ttf
-->
__TEXT 0000123480000000-0000123480276000 [ 2520K] r-x/rwx SM=COW /System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRadeonX2000GLDriver

Application Specific Information:
objc_msgSend() selector name: window
Performing @selector(showManageCustomPageSizeDialog:) from sender NSMenuItem 0x6080006a25e0

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff9724b0dd objc_msgSend + 29
1 libsystem_trace.dylib 0x00007fff8a51acd7 _os_activity_initiate + 75
2 com.apple.AppKit 0x00007fff8d2535e7 -[NSApplication sendAction:to:from:] + 410
3 com.adobe.pse12editor 0x00000001014b1570 0x100000000 + 21697904
4 com.apple.AppKit 0x00007fff8d26d72a -[NSMenuItem _corePerformAction] + 382
5 com.apple.AppKit 0x00007fff8d26d447 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
6 libsystem_trace.dylib 0x00007fff8a51acd7 _os_activity_initiate + 75
7 com.apple.AppKit 0x00007fff8d2bace6 -[NSMenu performActionForItemAtIndex:] + 131
8 com.apple.AppKit 0x00007fff8d2bac56 -[NSMenu _internalPerformActionForItemAtIndex:] + 35
9 com.apple.AppKit 0x00007fff8d2baaa2 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107
10 com.apple.AppKit 0x00007fff8d26303b NSSLMMenuEventHandler + 724
11 com.apple.HIToolbox 0x00007fff94a3532c DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1260
12 com.apple.HIToolbox 0x00007fff94a3476e SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
13 com.apple.HIToolbox 0x00007fff94a49286 SendEventToEventTarget + 40
14 com.apple.HIToolbox 0x00007fff94a7e795 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 428
15 com.apple.HIToolbox 0x00007fff94ab1e8d SendMenuCommandWithContextAndModifiers + 59
16 com.apple.HIToolbox 0x00007fff94ab1e34 SendMenuItemSelectedEvent + 188
17 com.apple.HIToolbox 0x00007fff94ab1d06 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96
18 com.apple.HIToolbox 0x00007fff94be1bc1 PopUpMenuSelectCore(MenuData*, Point, double, Point, unsigned short, unsigned int, Rect const*, unsigned short, unsigned int, Rect const*, Rect const*, __CFDictionary const*, __CFString const*, OpaqueMenuRef**, unsigned short*) + 1877
19 com.apple.HIToolbox 0x00007fff94be0d44 _HandlePopUpMenuSelection8(OpaqueMenuRef*, OpaqueEventRef*, unsigned int, Point, unsigned short, unsigned int, Rect const*, unsigned short, Rect const*, Rect const*, __CFDictionary const*, __CFString const*, OpaqueMenuRef**, unsigned short*) + 633
20 com.apple.HIToolbox 0x00007fff94be0edb _HandlePopUpMenuSelectionWithDictionary + 287
21 com.apple.AppKit 0x00007fff8d2b993c _NSSLMPopUpCarbonMenu3 + 5567
22 com.apple.AppKit 0x00007fff8d2b8369 _NSPopUpCarbonMenu3 + 39
23 com.apple.AppKit 0x00007fff8d2b8145 -[NSCarbonMenuImpl popUpMenu:atLocation:width:forView:withSelectedItem:withFont:withFlags:withOptions:] + 350
24 com.apple.AppKit 0x00007fff8d2b6fe4 -[NSPopUpButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 559
25 com.apple.AppKit 0x00007fff8d2b5289 -[NSControl mouseDown:] + 714
26 com.apple.AppKit 0x00007fff8d7aefef -[NSWindow _reallySendEvent:] + 12827
27 com.apple.AppKit 0x00007fff8d23965c -[NSWindow sendEvent:] + 368
28 com.apple.AppKit 0x00007fff8d1eb1e6 -[NSApplication sendEvent:] + 2238
29 com.adobe.pse12editor 0x00000001014b15da 0x100000000 + 21698010
30 com.adobe.pse12editor 0x00000001014b206c 0x100000000 + 21700716
31 com.apple.AppKit 0x00007fff8d388d8f -[NSApplication _realDoModalLoop:peek:] + 770
32 com.apple.AppKit 0x00007fff8d3872d6 -[NSApplication runModalForWindow:] + 119
33 com.apple.AppKit 0x00007fff8d60cd52 -[NSPrintPanel runModalWithPrintInfo:] + 498
34 com.adobe.pse12editor 0x000000010136afb1 0x100000000 + 20361137
35 com.adobe.pse12editor 0x000000010147ca46 0x100000000 + 21482054
36 com.adobe.pse12editor 0x0000000100d8e151 0x100000000 + 14213457
37 com.adobe.pse12editor 0x000000010169f7f7 0x100000000 + 23721975
38 com.adobe.pse12editor 0x00000001016a5d1e 0x100000000 + 23747870
39 com.adobe.pse12editor 0x0000000100094e44 0x100000000 + 609860
40 com.adobe.pse12editor 0x0000000100094dc5 0x100000000 + 609733
41 com.adobe.pse12editor 0x0000000100094e44 0x100000000 + 609860
42 com.adobe.pse12editor 0x0000000100094dc5 0x100000000 + 609733
43 com.adobe.pse12editor 0x000000010008a27a 0x100000000 + 565882
44 com.adobe.pse12editor 0x0000000100094e44 0x100000000 + 609860
45 com.adobe.pse12editor 0x0000000100094dc5 0x100000000 + 609733
46 com.adobe.pse12editor 0x000000010008a27a 0x100000000 + 565882
47 com.adobe.pse12editor 0x0000000100094e44 0x100000000 + 609860
48 com.adobe.pse12editor 0x0000000100094dc5 0x100000000 + 609733
49 com.adobe.pse12editor 0x000000010008a27a 0x100000000 + 565882
50 com.adobe.pse12editor 0x0000000100094e44 0x100000000 + 609860
51 com.adobe.pse12editor 0x0000000100094dc5 0x100000000 + 609733
52 com.adobe.pse12editor 0x000000010008a27a 0x100000000 + 565882
53 com.adobe.pse12editor 0x000000010149c268 0x100000000 + 21611112
54 com.adobe.pse12editor 0x0000000100094e44 0x100000000 + 609860
55 com.adobe.pse12editor 0x00000001014b0795 0x100000000 + 21694357
56 libsystem_trace.dylib 0x00007fff8a51acd7 _os_activity_initiate + 75
57 com.apple.AppKit 0x00007fff8d2535e7 -[NSApplication sendAction:to:from:] + 410
58 com.adobe.pse12editor 0x00000001014b1570 0x100000000 + 21697904
59 com.apple.AppKit 0x00007fff8d253410 -[NSControl sendAction:to:] + 86
60 com.apple.AppKit 0x00007fff8d427daf __26-[NSCell _sendActionFrom:]_block_invoke + 131
61 libsystem_trace.dylib 0x00007fff8a51acd7 _os_activity_initiate + 75
62 com.apple.AppKit 0x00007fff8d29bf2c -[NSCell _sendActionFrom:] + 144
63 com.apple.AppKit 0x00007fff8d40eab2 -[NSButtonCell _sendActionFrom:] + 39
64 libsystem_trace.dylib 0x00007fff8a51acd7 _os_activity_initiate + 75
65 com.apple.AppKit 0x00007fff8d2b6a66 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2731
66 com.apple.AppKit 0x00007fff8d2b5cc1 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 491
67 com.apple.AppKit 0x00007fff8d2b5289 -[NSControl mouseDown:] + 714
68 com.apple.AppKit 0x00007fff8d7aefef -[NSWindow _reallySendEvent:] + 12827
69 com.apple.AppKit 0x00007fff8d23965c -[NSWindow sendEvent:] + 368
70 com.adobe.pse12editor 0x00000001014aab07 0x100000000 + 21670663
71 com.apple.AppKit 0x00007fff8d1eb1e6 -[NSApplication sendEvent:] + 2238
72 com.adobe.pse12editor 0x00000001014b18ba 0x100000000 + 21698746
73 com.adobe.pse12editor 0x00000001014b206c 0x100000000 + 21700716
74 com.adobe.pse12editor 0x0000000100092b97 0x100000000 + 600983
75 com.adobe.pse12editor 0x00000001000827a7 0x100000000 + 534439
76 com.adobe.pse12editor 0x0000000100082643 0x100000000 + 534083
77 com.adobe.pse12editor 0x000000010008d334 0x100000000 + 578356
78 com.adobe.pse12editor 0x00000001008ecef7 0x100000000 + 9359095
79 com.adobe.pse12editor 0x00000001008ecdf6 0x100000000 + 9358838
80 com.adobe.pse12editor 0x0000000100d8e35c 0x100000000 + 14213980
81 com.adobe.pse12editor 0x0000000100d8c22e 0x100000000 + 14205486
82 com.adobe.pse12editor 0x0000000100d8bc2b 0x100000000 + 14203947
83 com.adobe.pse12editor 0x0000000100094838 0x100000000 + 608312
84 com.adobe.pse12editor 0x00000001001051c5 0x100000000 + 1069509
85 com.adobe.pse12editor 0x000000010010cebc 0x100000000 + 1101500
86 com.adobe.pse12editor 0x000000010008208b 0x100000000 + 532619
87 com.adobe.pse12editor 0x0000000100089893 0x100000000 + 563347
88 com.adobe.pse12editor 0x00000001000827a7 0x100000000 + 534439
89 com.adobe.pse12editor 0x0000000100082643 0x100000000 + 534083
90 com.adobe.pse12editor 0x00000001014b2204 0x100000000 + 21701124
91 com.apple.AppKit 0x00007fff8d077fe8 -[NSApplication run] + 711
92 com.adobe.pse12editor 0x00000001014b28a2 0x100000000 + 21702818
93 com.adobe.pse12editor 0x00000001014b394d 0x100000000 + 21707085
94 com.adobe.pse12editor 0x0000000100082dad 0x100000000 + 535981
95 com.adobe.pse12editor 0x00000001002af8e7 0x100000000 + 2816231
96 com.adobe.pse12editor 0x00000001002afb59 0x100000000 + 2816857
97 com.adobe.pse12editor 0x0000000100002df4 0x100000000 + 11764

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8c5f622e kevent64 + 10
1 libdispatch.dylib 0x00007fff8cd04a6a _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x00007fff8c5f0582 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x00007fff8c0e7658 MPWaitOnSemaphore + 87
2 MultiProcessor Support 0x000000010e974430 ThreadFunction(void*) + 61
3 com.apple.CoreServices.CarbonCore 0x00007fff8c0e7904 PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff899d22fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff899d2279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff899d04b1 thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff8c5f5132 __psynch_cvwait + 10
1 com.apple.CoreServices.CarbonCore 0x00007fff8c1177e0 TSWaitOnCondition + 108
2 com.apple.CoreServices.CarbonCore 0x00007fff8c1179df TSWaitOnConditionTimedRelative + 171
3 com.apple.CoreServices.CarbonCore 0x00007fff8c0e731d MPWaitOnQueue + 192
4 com.adobe.ACE 0x00000001062602c9 0x106227000 + 234185
5 com.adobe.ACE 0x000000010625f5da 0x106227000 + 230874
6 com.apple.CoreServices.CarbonCore 0x00007fff8c0e7904 PrivateMPEntryPoint + 58
7 libsystem_pthread.dylib 0x00007fff899d22fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff899d2279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff899d04b1 thread_start + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff8c5f5486 __semwait_signal + 10
1 com.adobe.PSAutomate 0x0000000113315efb ScObjects::Thread::sleep(unsigned int) + 59
2 com.adobe.PSAutomate 0x00000001132fbd99 ScObjects::BridgeTalkThread::run() + 169
3 com.adobe.PSAutomate 0x0000000113316266 ScObjects::Thread::go(void*) + 166
4 libsystem_pthread.dylib 0x00007fff899d22fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff899d2279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff899d04b1 thread_start + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff8c5f052e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8c5ef69f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8fd42b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8fd41fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8fd41838 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff8d1e78f7 _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff899d22fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff899d2279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff899d04b1 thread_start + 13

Thread 6:
0 libsystem_kernel.dylib 0x00007fff8c5f5132 __psynch_cvwait + 10
1 com.apple.CoreServices.CarbonCore 0x00007fff8c1179c7 TSWaitOnConditionTimedRelative + 147
2 com.apple.CoreServices.CarbonCore 0x00007fff8c1175a2 TSWaitOnSemaphoreCommon + 403
3 com.apple.CoreServices.CarbonCore 0x00007fff8c0d1a38 AsyncFileThread(void*) + 281
4 libsystem_pthread.dylib 0x00007fff899d22fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff899d2279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff899d04b1 thread_start + 13

Thread 7:
0 libsystem_kernel.dylib 0x00007fff8c5f5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff899d04a1 start_wqthread + 13

Thread 8:
0 libsystem_kernel.dylib 0x00007fff8c5f5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff899d04a1 start_wqthread + 13

Thread 9:
0 libsystem_kernel.dylib 0x00007fff8c5f5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff899d04a1 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000020 rbx: 0x00006000001f6700 rcx: 0x0000000000ff0000 rdx: 0x00000000004d7000
rdi: 0x00006080001381a0 rsi: 0x00007fff8d9d8aa1 rbp: 0x00007fff5fbfbda0 rsp: 0x00007fff5fbfbd58
r8: 0x0000000108110800 r9: 0x0000000000000400 r10: 0x00007fff8d9d8aa1 r11: 0x0000005b00000000
r12: 0x0000608000120fa0 r13: 0x00006080006ac2d0 r14: 0x00000001139aebd0 r15: 0x00007fff9724b0c0
rip: 0x00007fff9724b0dd rfl: 0x0000000000010206 cr2: 0x0000005b00000018

Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14

Binary Images:
0x100000000 - 0x1030cffe7 +com.adobe.pse12editor (12.0 - 12) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/MacOS/Adobe Photoshop Elements 12 Editor
0x103b36000 - 0x103b62ff7 +libtbb.dylib (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/libtbb.dylib
0x103b7b000 - 0x103b89ff3 +libtbbmalloc.dylib (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/libtbbmalloc.dylib
0x103ba0000 - 0x103da6fef +com.yourcompany.ems (1.0 - 1) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/ems.framework/Versions/A/ems
0x103e5f000 - 0x103e65fff org.twain.dsm (1.9.5 - 1.9.5) /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x103e6d000 - 0x103e80ff7 +com.adobe.ahclientframework (1.8.0.31 - 1.8.0.31) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x103e8a000 - 0x103e8efff com.apple.agl (3.3.0 - AGL-3.3.0) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x103e95000 - 0x1040defe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x104162000 - 0x1045a8fff +com.adobe.MPS (AdobeMPS 5.8.0.24821 - 5.8.0.24821) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x104625000 - 0x10497eff7 +com.adobe.AGM (AdobeAGM 4.26.20.29596 - 4.26.20.29596) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1049e8000 - 0x104d3afff +com.adobe.CoolType (AdobeCoolType 5.10.70.29596 - 5.10.70.29596) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104d87000 - 0x104dafff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x104db7000 - 0x104de3fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
0x104e07000 - 0x104f54ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x104fc9000 - 0x105038ff7 +aif_core (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
0x105061000 - 0x1050befff +data_flow (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
0x105156000 - 0x1051e6ff7 +image_flow (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
0x105248000 - 0x105464ff7 +aif_ogl (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
0x105565000 - 0x105581ff7 +image_runtime (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
0x10559c000 - 0x10562ffff +com.adobe.owl-canvas (AdobeOwlCanvas version 3.0.68 - 3.0.68) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0x105653000 - 0x10599cfef +com.adobe.dvaui.framework (dvaui version 5.0.0 - 5.0.0.0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x105b34000 - 0x105cb6fe7 +com.adobe.dvacore.framework (dvacore version 5.0.0 - 5.0.0.0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x105d5d000 - 0x1060d5fff +com.adobe.dvaadameve.framework (dvaadameve version 5.0.0 - 5.0.0.0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
0x106227000 - 0x1063a0fff +com.adobe.ACE (AdobeACE 2.19.18.29596 - 2.19.18.29596) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1063b4000 - 0x1063d2fff +com.adobe.BIB (AdobeBIB 1.2.02.29596 - 1.2.02.29596) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1063da000 - 0x10649ffff +com.adobe.JP2K (2.0.0 - 2.0.0.25990) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x1064ef000 - 0x1064f3ff7 +com.adobe.ape.shim (3.4.0.1 - 3.4.0.1) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x1064fa000 - 0x10655aff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.146729) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x106565000 - 0x106a00fff +com.nvidia.cg (2.2.0006 - 0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/Cg.framework/Versions/A/Cg
0x106f95000 - 0x106fe4fff +com.adobe.headlights.LogSessionFramework (2.1.2.1785) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x10701a000 - 0x10703fffe +adobepdfsettings (1) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsettings
0x10707b000 - 0x107217fff +com.adobe.PlugPlug (2.0.0.109 - 2.0.0.109) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/PlugPlug.framework/Versions/A/PlugPlug
0x1072c4000 - 0x107372fef +com.adobe.AdobeScCore (ScCore 4.2.13 - 4.2.13.31637) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x1073b0000 - 0x10742ffff +com.adobe.FileInfo.framework (Adobe XMP FileInfo 5 . 3 . 0 . 0 -i 3 - 66.155314) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
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0x7fff90a32000 - 0x7fff90a3aff7 com.apple.icloud.FindMyDevice (1.0 - 1) /System/Library/PrivateFrameworks/FindMyDevice.framework/Versions/A/FindMyDevice
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0x7fff9720f000 - 0x7fff97217ffb com.apple.CoreServices.FSEvents (1210 - 1210) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/FSEvents
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0x7fff97d72000 - 0x7fff97f57ff3 l
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Chris Cox

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You clicked a button to open the print dialog, selected a popup menu inside the print dialog, and the OS got confused about where to send the event while processing the menu event. That is most likely an OS bug.

But you should install the Elements 12.1 update, you're still on 12.0.
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Jonathan Berenson

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How do I update to 12.1 and thank you for reviewing my problem. I will contact apple.
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Jonathan Berenson

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I have tried to find it in the app store and on your website and cannot find it. How do I update?
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Anwesha, Employee

  • 72 Posts
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To install 12.1 update, please click on Help Menu > Updates in PSE 12 Editor
There you will see 12.1 update. You can directly update it from there.

Thanks!!