Photoshop CC: Not registering touch on the canvas.

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  • Updated 1 year ago
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Hi there!

I recently bought a HP Pavilion x360 13-u013na laptop, which is a 2-1 touch screen hybrid laptop. I am currently using it with the Adonit Jot Pro capacitive touch stylus, which works fine drawing and sketching on every single app... except Adobe Photoshop CC!

I find this odd as I can draw perfectly fine in my copy of Adobe Illustrator CS6, using my stylus. However in Photoshop, it will register my touch when I change settings, or press anywhere except the main canvas. Any touch on the canvas, such as when I want to draw, will not do anything.

Is there a setting or plug-in I am missing from Photoshop, or is this a feature that isn't included in the software? Hope you can help!
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Sophie Cowdrey

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Posted 2 years ago

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Craig Vinson

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I have the same issue. if there's a fix, I would love to know.
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Sophie Cowdrey

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I hope that Adobe will release some sort of update for this in the future. Strangely enough, I tested my same setup with Photoshop CS6, where I found that it would draw with a capacitive stylus when dragging from the edge of the canvas onto the drawing area. I tried CS5, and it works even better! I just have to double tap and I can draw directly onto the canvas. It's definitely a CC problem.
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Craig Vinson

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I have Corel Paintshop Pro x7 on my PC, and it accepts input from my capacitive screen & stylus. I downloaded a trial of PSP Pro x9 (their latest) to try, and it too accepts the input. I also downloaded Gimp to try it, and again it accepts input from my capacitive screen

 

I don’t know anything about writing code for computer programs, but I have to believe it wouldn’t be too hard for Adobe to implement this capability. Then give it a “switch” in the preferences menu, so each user can decide to activate it or not.

(Edited)
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David Tristram, Employee

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Hi Sophie

I'm a user-interface engineer on Photoshop and have worked on our touch and stylus code.  Your laptop, like the Apple iPad, responds to capacitive touch but does not have a separate digitizer for stylus input.  The Adonit Jot Pro stylus works with your computer by essentially providing a very accurate means of "touching" the screen.  Unfortunately, Photoshop does not respond to single-point touch input on the document canvas.  In our product we have focused on discrete stylus input devices whose input is delivered independently from touch.  That is why "finger-painting" does not work in Photoshop.  Single-finger touch is recognized elsewhere in the Photoshop user interface and that is why you can select tools and change settings with the Jot.

The earlier versions of versions of Photoshop did not include code for recognizing stylus input.  They "work" because for these older programs the Windows operating system converts touch into mouse events.  But now that Photoshop uses newer Windows capabilities, the automatic conversion no longer occurs.  

In the meantime, you can use an external pen digitizer to paint with Photoshop.  Some of the non-touch versions of these devices, like the Wacom Bamboo, have gotten quite inexpensive and might be a good alternative.

Thanks for drawing attention to the problem.  Certainly there will be more and more computers like yours and it makes sense that Photoshop should handle your workflow.  The suggestions here for optionally enabling single touch input on the canvas or enabling Photoshop to detect devices that have touch but no active stylus input are well taken, and I will elevate your concern to our product managers.  

I'm sorry Photoshop did not meet your reasonable expectations and I'll try to make things better in the future.  

David
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Sophie Cowdrey

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Hi David,

Thank you so much for the detailed information. I've seen a lot of similar posts with this issue so I hope there will one day be a way to enable touch input for capacitive 2-in-1 laptops and tablet devices, like you say converting touch into mouse events, in the same way that other software (Corel, Gimp etc) does. It'd be a great feature!

Sophie
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Wim Loridan

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Hello David,
Is there any update on this ?
I really couldn't believe my eyes when reading the touch feature was not supported by PS when I started using it a couple of months ago. Such an essential and basic feature for an editing/drawing program !! :o
KR,
Wim
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Craig Vinson

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Thank you for the information David. I'm wondering, would PS recognize input from a bluetooth stylus?
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David Tristram, Employee

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Hi Craig,
My guess is that if a bluetooth stylus works with this laptop, its output would still be interpreted as touch, with no difference in the way Ps responds.  
David
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Chris McClellan

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This list now includes the entire line of Razer Blade's high-end touch-enabled laptops. And it currently affects almost every touchscreen laptop in existence except for the Microsoft Surface series (far too underpowered for our artists anyways). Embarrassingly, we've had to resort to Microsoft Paint during our brainstorming meetings, and we feel like we've wasted a whole bunch of money on $5000 laptops that misled us into thinking they'd be useable with Photoshop.

Anything you can do to elevate this request would be a miracle to our team.

Thanks so much David

Best wishes,

Chris