Adobe Photoshop CC images disappear or glitches when opened or edited.

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  • Updated 5 months ago
It works totally fine when launching and setting up but once I open a file to edit, nothing works AT ALL. While the tools are working, the image will either disappear when opened, or when I start to edit with let's say the Lasso Tool, by cutting a certain part off the image, the image will suddenly appear fragmented and glitched. Even when I try all the other tools nothing works. Because basically the image is distorted and when zoomed out all the way the image disappears. So no matter what tools are used it does not work as in the first place the image is not there. What is shown is the checkered background and that's it. 


The worst part is that I have already contacted Adobe customer service and had a chat with the officer who controlled my computer so as to help me solve the problem. Immediately after it worked well for ONCE when the person is still controlling my screen. I ended the chat as it seemed to worked fine. However after the chat ended, the problem came back IMMEDIATELY. 


I am a student and adobe had just automatically renewed my subscription to a normal one at $39/mth as my first year of use just ended where I paid $26/mth. I am very disappointed and frustrated as I am rushing on my school projects and am stuck as Photoshop is not working at all. And furthermore they are taking advantage of this month where I have to pay $39 for a software that does not work. I would like to request a refund for this month and cancel my subscription afterwards. 
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Yeap Yi

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  • anxious, frustrated, annoyed, appalled,

Posted 2 years ago

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Chris Cox

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Sounds like your video card driver is buggy.
What OS version are you using?
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Yeap Yi

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Hi I am using OSX El Capitan. I tried reinstalling Photoshop but it did not work. Afterwards I tried reinstalling my entire CC and it seems to be working for now! Thank you for your comment. I'm sorry if I sounded rude in my post, I was really frustrated.
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Chris Cox

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It still sounds like something is messing with the video driver.
Are you running any other applications at the same time?
Have you tried closing them?

Have you tried setting the GPU mode in Photoshop to "Basic"?
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Yeap Yi

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I am using a macbook pro from mid 2012 and I heard that Apple have had issues with the Video card driver as you have mentioned, but I'm not sure if this could be fixed from home or if anything needs to be replaced. 

Yes I run Indesign, Illustrator and Photoshop simultaneously. Even by closing all applications and reopening Photoshop on its own, nothing changes.

Ah yes I just tried changing the GPU. I had previously changed to 'Basic' and it did not work. Now it seems to be working fine on 'Normal'. Thanks!

I hope the problem will not persist after a week, though. Thank you very much.
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Chris Cox

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I think you mean this: https://www.apple.com/support/macbookpro-videoissues/
Yes, that is a recall and you have to give the machine to Apple for repair/replacement.

ID, AI, and PS shouldn't interfere with one another. But there have been some bugs in some third party apps recently that caused odd issues.

If your GPU is glitching like that, then you probably do want it repaired/replaced through Apple's recall.
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jeevan Muller

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just reboot the app Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop that worked for me



(Edited)
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Roberto FL

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Or you mean this: http://www.admis.pl we were trying to do on load when workin in CC a few months ago.