Photoshop CC 2015: "not working" reinstalling not helping

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  • Updated 3 years ago
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'my Adobe Photoshop CC 2015 tries to run, but, then get a message, not working. I used Creative Cloud to uninstall and reinstall program, but, still says, Not Working....using Windows 7, please help...JT
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M Joe Tiemann

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like you're on Windows. Did Photoshop CC 2015 ever run on this system? Do you have an ATI/AMD video card?
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M Joe Tiemann

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Monday evening, July 27, 2015

Hi, Jeffrey,

Thank you for contacting me. I am using Windows 7, and, Photoshop CC 2015 was up and running. I attempted to insert the onOne Plugins from CS6 into the plugins folder in CC 2015. It seems that was the cause of CC 2015 not working. I retraced my steps and CC 2015 is fine now. I very much would like to have the onONe plugins available within CC 2015, as they are in CS 6. Is there a place to learn how to do this?
Thanks, again, JoeTiemann
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M Joe Tiemann

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Monday evening, July 27, 2015

Hi, Jeffrey,

I was able to find instructions for installing onOne plugins into Photoshop CC 2015.

Thanks for your help....Joe Tiemann