Photoshop CC 2014: Prefs.psp file for crashing issue.

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  • Updated 2 years ago
  • (Edited)

I purchased Photoshop CC 2017 23 days ago and have only been able to open it twice at the beginning, every time afterwards, it would begin to launch and then crash. I followed a video made by Adobe that suggested to restore my preferences files to default. The video was very useful and now photoshop is working perfectly, they did suggest to send my preference file as feedback so that someone can tell me what exactly the problem was. 

Hope to hear from ye soon
Photo of Sarah Costello

Sarah Costello

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Posted 2 years ago

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Photo of Pete Green

Pete Green, Customer Advocate

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Hi Sarah, 

Apologies for the crash, glad a new preference file fixed the crashes. We'd be happy to take a look at the file and see if anything looks fishy. 

Can you provide a download/share link to the preferences file so I can pass it on to the team?