Photoshop CC (2014): CPU bump to 99.5% and remains stuck for 4 minutes when launching on mac OS X 10.10

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  • Updated 4 years ago
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Hello. I'm experiencing an issue with Photoshop CC 2014 running on OS X 10.10 MacPro4,1 (Quad-Core Intel Xeon / 2,93 GHz / NVIDIA GeForce GT 120 512 MB). The problem is that when launching, Photoshop it seems to be crashed, the CPU goes up to 99,8% for about 5 minutes. After 5 minutes it starts and everything seems good. I experienced the same issue with OS X 10.9, I've reinstalled the whole CC suite after a first talk with online support: after 3 days of good working, abruptly the same issue has started again. What shall I do? ps: you can see the CPU issue in this screenshot: https://www.dropbox.com/s/ajpx9pltepu... Thanks in advance
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fraz

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Posted 4 years ago

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Chris Cox

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It could be a third party plugin, or possibly network access, but the most likely cause would be font previews plus a corrupt font or OS font cache. If you have the type tool selected by default, or the character or paragraph palettes visible - then it will create the previews quicker instead of creating the previews in the background.

Try turning off the font previews ( Type -> Font Preview Size -> None ) and see if that makes the extra CPU usage disappear.
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fraz

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Thanks Chris. Unfortunately this solution doesn't work for me (but it worked for a colleague of mine, who was experiencing a different problem with Windows: photoshop stuck with CPU at 100% when editing a text field).

I'm still in the same situation, I've checked and I have no third party plugin installed. Maybe a network access? Where could I check?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

Are you running any system extensions or anti-virus? They usually show up here in System Preferences:

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fraz

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Hi Jeffrey,
I'm running only (the latest) Flash Player.
I'm posting my Photoshop system info in a text file linked here below:
https://www.dropbox.com/s/001y2zen96k...

thanks for your help

f
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you disable your Font Explorer plug-in, does it correct the issue? http://blogs.adobe.com/crawlspace/201...

Note: You're using 3.5.2, and there's a newer version. So if disabling it corrects the problem, try updating it and reactivating it.

http://www.fontexplorerx.com
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fraz

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Nope Jeffrey. First I've removed the Font Explorer plug-in: nothing changed. Then I've reinstalled the latest version of Font Explorer: nothing changed
(new Photoshop system info: https://www.dropbox.com/s/jhqexrhmwdj... )
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try and restore your prefs after disabling the plug-in: http://bit.ly/Troubleshoot_PS

I'd also look at running under a new Admin user and also running in Safe Mode.
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Chris Cox

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OK, while it is consuming CPU and you aren't doing anything... Go to the Activity Monitor (/Applications/Utilities/Activity Monitor), double click on the running Photoshop application, then click the "sample" button in the left left corner of the dialog that opens with application details. Email that sample log to ccox (at) adobe /dot/ com (after removing obvious obfuscation of my email address, of course).

Hopefully that can narrow down what is spending time on your system.