Photoshop and Bridge: Script forums are inacessible 29th June 2017

  • 1
  • Problem
  • Updated 1 year ago
  • (Edited)
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Pedro Marques

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Posted 1 year ago

  • 1
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Paul Riggott

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Both forums working ok in the UK Pedro.
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Paul Riggott

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Spoke too soon, now getting...
System Error

We're sorry but a serious error has occurred in the system.

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Pete Green, Customer Advocate

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Hi Paul,

Both forums are loading for me. Does it work for you in another browser?
Have you tried clearing cache/cookies from your browser and trying again?

Regards
Pete
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Pedro Marques

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No forums at all today the 30th June the error again in Chrome:

System Error
We're sorry but a serious error has occurred in the system.

It was fine yesterday late afternoon, but today it is not again.
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Paul Riggott

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Hi Pete it seems it is a problem with Firefox, Chrome works okay!
Thanks!
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Pedro Marques

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No forums at all.
Hi, today the 30th June the error again in Chrome:

System Error
We're sorry but a serious error has occurred in the system.

It was fine yesterday late afternoon, but today it is not again.
(Edited)
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Patrick Philippot

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Same problem here sinceĀ  2 days in both Firefox and Chrome for all Adobe forums. Not in Edge or Internet Explorer.

The problem seems to be (again) related to the Sign in process. I can sometimes access the forum but in that case I'm not automatically logged in. When trying to login, I get the same error message.
(Edited)
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Patrick Philippot

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I have fixed the problem in Firefox and Chrome by deleting all Adobe and Jive cookies. Signing in again will of course be necessary.
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Pedro Marques

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Once again today the 5th July the forums are off:
This test was on Safari, but also on windows chrome.

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Patrick Philippot

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Problem back again for me too. Now in all browsers I'm using. Deleting the Adobe and Jive cookies fixed again the problem. But obviously it's only temporary...