Elements 13: Adobe Photo Downloader Import Problem

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  • Updated 4 years ago
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  • (Edited)
I am importing images from a camera (or card reader) into PSE13 using Adobe's Photo Downloader, but it doesn't quite work in the way it was intended.

After going through Import > From Camera or Cardreader, images are successfully imported into the specified folder, but they don't appear in the Organiser. In the Advanced Dialog of Photo Downloader I am checking Import into Album.

To get them to show in Organiser I need to do a second step, namely Import > From Files & Folders.

I am running with the latest versions of all the software including Yosemite on a Mac.
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Dean Grossmith

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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In the Advanced Dialog, did you click on [Settings...] next to "Import Into Album" to specify the Album?
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Michel BRETECHER, Champion

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Same problem in this other post:
http://feedback.photoshop.com/photosh...

In Windows 7, not choosing an album in the 'settings' does not create or select an album, but the files are imported correctly in the catalog and can be found using the 'import batch' sort order.
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Dean Grossmith

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Yes, I have done this in the "Advanced Dialog", but this does not work. I have tried selecting different Albums, but none work. I thought I might have had a corrupt Catalog, but the Repair option found no issues. I also created a new Catalog, but still the same issue persisted. Any ideas on how to diagnose this issue?
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Surendra, Employee

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Hi Dean,
If I am getting this correct then simply putting your issue is: you are unable to import images using APD (Adobe Photodownloader) into Organizer (PSE13 and OS: Mac). Am i correct in my understanding?

Some queries:
- Apple has released a patch to Yosemite. Requesting you to please update your system if not done already.
- Do you have multiple users on your machine, standard user to be specific?
- Do you have access to a card and card reader? If so, please format your card (make sure to take its backup first) and copy a single JPEG file to it and run following test
1. Navigate to '~Library/Application Support/Adobe/Elements Organizer/13.0/Organizer\APDPreferences.xml' and rename this file.
2. Launch Organizer.
3. Attach card or camera (preferably in USB mode) into system. Please make sure that OS is recognizing the device. If successfully connected then you will see the device in windows explorer.
4. Create a new empty catalog.
5. Click on 'Import->From Camera or Card reader'.
6. Go to advanced dialog. Deselect all media and select a single JPEG. Leave all other options as default. Click on 'Get media'.
Please let me know if these steps import media in catalog. If so, please change the catalog to your original catalog and try importing a sample JPEG image.

Please let me know if you face any issues.

~Surendra
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Dean Grossmith

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Hi Surendra,

In answer to your queries:

- yes, your understanding of the problem is correct.
- I am running the latest version of Yosemite i.e. 10.10.1
- I have "user" as administrator and my own login. I installed PSE 13 using the "user" login, but I am using PSE 13 APD with my own login.
- I followed your instructions, but at step 6 it failed to import into the catalog. Note, the file was copied into the folder, but not the catalog.

What next?
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Surendra, Employee

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Hi Dean,
"I have "user" as administrator and my own login. I installed PSE 13 using the "user" login, but I am using PSE 13 APD with my own login. "
Can you please elaborate? What I get is: You have two users on your machine - 'user' which is an admin and 'your own login'. If so, what is the 'user type' of 'your own login'?
Can you please try the same scenario using 'user' instead of 'your own login'?

~Surendra
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Dean Grossmith

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Hi Surendra,

Just to be clear the "user" account has "admin" privileges and my own account has "standard" privileges. I installed PSE using the "user" account, so that potentially any additional users on my Mac could use PSE. My understanding is that this is good practise.

I also imported an image from my card reader on the "user" account using the Import -> From Camera or Card Reader... option and this worked! I thought I would try the same operation using my own login, but for some strange reason APD stops responding and I am forced quit APD, without it doing anything anymore. This is a real nuisance.

Let me know what next.

Thanks

Dean
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Dean Grossmith

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Hi Surendra,

After APD stop responding I decided to re-boot my Mac and login using my own personal account. I then made one other small change, as I had noticed that there was a folder called Organiser located in "../users/dg/pictures/adobe/Organiser/...". There was quite a deep folder structure, but with no content. This folder structure did not exist on my "user" account, so I deleted the Organiser folder and all its sub-folders. I then retried importing my image from the card reader and miraculously it worked.

I am very pleased that is now working, but it would be interesting to understand what has happened. Should I have installed PSE using my own personal account with "Standard" permissions or was I correct in installing PSE under the "user" account with "admin" privileges?
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Surendra, Employee

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Hi Dean,
Glad to hear that you got it working!!

Now I got the exact issue. There is a known issue with APD in standard user and that is: Whenever you log out from an admin account and log in to 'standard user' account, APD will not import images in catalog.

This issue has a workaround too: Lets say you are in 'standard user' account. Now simply restart this machine making sure that you log in directly to 'standard user'. This will resolve your issue.
Please let me know that with this info and workaround you are able to reproduce the issue as well as fix that.

Between, I am just curious to know the full location which you deleted to get this issue working.
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Dean Grossmith

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Hi Surendra,

Sorry, but I did not record the full folder structure that was deleted beneath "../users/dg/pictures/adobe/Organiser/...". It was fairly deep, but contained no files.

Thanks,

Dean
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Surendra, Employee

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No issues :)
Please feel free to post here if you face any issues.

~Surendra