Lightroom mobile: Subscription paid but for iOS premium, but not working

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  • Problem
  • Updated 6 days ago
  • (Edited)
Don't working Lightroom Premium.Subscription paid through Apple store. they refuse to help, Adobe says they have not received any money.
Photo of Никита Утехин

Никита Утехин

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Posted 7 days ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Никита Утехин

I checked your email address from this forum and we show no subscription under this email.  Is your subscription under a different address?
Photo of Никита Утехин

Никита Утехин

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The subscription is issued through the Apple Store and the email address  (Email removed)
(Edited)
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5593 Posts
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I do find your subscription under that email address (I've removed it from the post for your privacy).

Sign out of Lightroom.
Restart your phone.
Log in with the email you published in your response. 
Do things work now?