Adobe is totally unethical

  • 1
  • Problem
  • Updated 1 year ago
Merged

This conversation has been merged. Please reference the main conversation: Lightroom Classic: Problem Google Maps in module "Map"

Here is a transcript of my conversation with customer service:
We’re connecting you to an agent. We usually respond in less than 5 minutes. While you wait, please tell us how we can help you today.
I want to sever my relationship with adobe
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Sorry for the delay.  We’re busier than expected.  Thank you for your patience.


You are now connected to Love, who is reviewing your account.


Hi Edward, Happy to help. Could you please tell me more about your issue?
10:55 PM
I want to disassociate myself from Adobe and cancel my accounts
""

Sure let me help you with that.
Edward,may I know why do you want to cancel?
10:56 PM
I am very disappointed that I must upgrade from Lightroom 6 if I want the Map Module to work
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Thank you for sharing the reason!
Edward, I don't find any subscription under mcgrathgraham@fastmail.fm
10:58 PM
I don't have, nor do I want a CC subscription - I purchased a stand-alone version of Lightroom
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Edward, we have a dedicated team for Stand-alone licenses who could help you with your issue. Please stay connected while I am transferring this chat to them.
11:01 PM

Connecting you to an agent. Response times are usually under 5 minutes, but may vary.


Sorry for the delay.  We’re busier than expected.  Thank you for your patience.


You are now connected to Rubra, who is reviewing your account.


Hi there! Apologies for the delay in responding. I'm here to help resolve your issue.
11:10 PM
I don't think you can - apparently Lightroom 6 is no longer supported, despite the fact that I bought a perpetual license
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I'm really for the late reply.
11:21 PM
Yes, you are
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I can see that you have Lightroom 6 under your account.
11:22 PM
yes
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May I know are you trying to download and activate Lightroom 6?
11:26 PM
I already have it. The Map Module no longer works, and apparently Adobe no longer supports Lightroom 6, so the Map Module is now useless
and now I've been here 40 minutes and we've gotten nowhere
Very poor customer service
""

I understand your concern, I'm transferring your chat to the dedicated team.
Please be online.
11:36 PM
you're the second person to transfer me to someone else
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I really apologize for this.
Please be online.
11:39 PM

Connecting you to an agent. Response times are usually under 5 minutes, but may vary.


You are now connected to Srithi, who is reviewing your account.


Hi there! Apologies for the delay in responding. I'm here to help resolve your issue.
11:41 PM
I hope so, but I'm not optimistic
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The map module has been removed from Lightroom 6 . Adobe has officially declared it.
In order to use it, you have to manually enter the coordinates.
Till now we do not have any assurance , if that will be activated again.
11:43 PM
And now the only way to get Lightroom with a Map Module is to upgrade, correct?
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The subscription Lightroom to 8.0
That has the option.
I understand the trouble.
11:44 PM
Adobe will not get another penny of my money
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I have a wishlist you can raise your complaint there.
11:46 PM
Forcing people to subscribe is unconscionable
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edward

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Posted 1 year ago

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