Elements organizer 13 freezes every time I tried to launch it

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  • Updated 4 years ago
  • (Edited)
I've bough the Adobe photoshop elements 13 and Adobe premiere elements 13.
I could start to put my photos in the organizer but the last week every time I try to open the organizer the program doesn't answer, it is hung.
What can I do?
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Maria Viñas

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  • frustrated

Posted 4 years ago

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Photo of Michel BRETECHER

Michel BRETECHER, Champion

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That often indicates a corrupt catalog.
Next time, keep the shift key pressed when launching the organiser. You'll get a dialog with several choices:
- repair catalog (first thing to try)
- open another catalog if there is one (that should confirm if the catalog was corrupt)
- open a new blank catalog.

What happens when you try the above options?
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Maria Viñas

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I can't do anithing of what you says, it only open a window and I can't choose anything
Photo of Maria Viñas

Maria Viñas

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Can I uninstall the program and install again or I only can install the program once in my computer?
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Michel BRETECHER, Champion

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Do you mean that the window opens with the options I mentionned, but that you can't select any of those?
Reinstalling on the same computer is ok.
Did you work in the Organizer with both the editor and Premiere Elements?