Camera Raw and DNG: DNG converter 10.2 installs but fails to open

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  • Problem
  • Updated 1 month ago
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  • (Edited)
My PC Windows has 10 updated. I use CS6, Bridge 5.0.0 and ACR 9.1.1 I use DNG converter 10.1 which works fine. The problem is that when I install DNG 10.2 the programme does not open up. The little blue circle rotates for a few seconds but then disappears. Your help greatly appreciated.
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Posted 2 years ago

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Photo of David Franzen

David Franzen, Employee

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Official Response

If you have this problem please try installing Microsoft's Visual C++ Redistributable for Visual Studio 2015


Available for download at this URL:


Thank you,

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Eric Chan, Camera Raw Engineer

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Official Response
Update:  We believe we have found the root cause of the issue that some of you are experiencing with running DNG Converter 10.2 on 64-bit Windows.  This will be fixed in our next update.  In the meantime, the link that David posted to the Visual C++ Redistributable should work.

Thanks for your patience.