Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
  • (Edited)
After getting the error message I choosed "repair", ACC is now working again but none of my installed products (PS, LR Classic, Bridge) is showing as installed, all three buttons show "INSTALL" ,  any suggestions how to fix this?? ( OS= Windows 10, never had any similar problems before) All three products are functioning normally, only the "connection" to the ACC app seems broken.
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Esbjörn Strid

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  • rather frustraded

Posted 10 months ago

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David Tristram, Employee

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be sure you are signed in in the Create Cloud app as the expected AdobeID.  
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Esbjörn Strid

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I am signed in, also tried with signing out and signing in again but the problem remains
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Esbjörn Strid

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Solved!  After trying all means to avoid a re-install I simply pressed the button "INSTALLL" and 2 seconds later the button showed "OPEN", now ACC is back to normal again.
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Roy Bisschops

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Hi Esbjörn,
in my search for a solution I found this post on the problem with the installation/update of ACC. I have the same error when installing ACC. It started with a problem while updating ACC, but I simply couldn't resolve the problem and I got the same error over and over again. In the meantime I have deleted everything from Adobe to do a fresh installation, but still I get the same error. Even Adobe support wasn't able to help and I'm waiting for a new reply from them.
I know this post is 7 months old, but did you do something different during the installation to make it work? Thanks.
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Esbjörn Strid

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Hi Roy,
No I just reinstalled the CC app and then in the app selected "install" for my registered and installed products and in a few seconds everything was OK (no actual new install was made)
Hope you get your problem solved.
Brgds
Esbjörn
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Roy Bisschops

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thanks for the quick reply! So far no luck with the installation, I also added a new post on this forum. Let's see if  someone has a solution
Roy