Adobe Clip lost sync !

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  • Updated 3 years ago
Hi
I deleted my videos from my camera roll in my i phone 6 by doing so I lost the link between the original video and the edited video within Adobe Clip. How would I re-sync my video so i don't loose all my edits I did in Adobe Clip app?

Thanks
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Cole Travis

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Posted 3 years ago

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Bronwyn Lewis

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Hi Cole,

Sorry to hear you lost your edits when you deleted your footage. If you share your Adobe ID & project name with us, we can take a look for you and see if the edits had a chance to sync.

In the future, if you give your videos and the edits time to sync to the cloud before deleting them from your device’s camera roll, you won't run into this problem, as the app will have created a backup. You can check on the status of each project’s sync by tapping the cloud icon. Be sure to leave the project open and connect to wifi to allow this sync to happen.

For more info, check out this blog post: http://blogs.adobe.com/premiereclip/2...

Best,
Bronwyn
Community Manager for Premiere Clip
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Bronwyn Lewis

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No problem, Cole! We'll look into it and will email you directly with any more info we can find out about your project.

(And if you want to delete your email from the above thread, feel free to do so.)
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Bronwyn Lewis

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Hi all - we're moving to a new forum - visit https://forums.adobe.com/community/pr... with your questions, support issues, and ideas!

Bronwyn