Adobe CC Offline Installer - what is so difficult?

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)

has the one guy who is able to code an offline installer left adobe?

or why is it suddenly so difficult for adobe to provide offline installer?

and the one installer they do provide (for PS) does not let us choose the language.

how stupid is that?


weeks ago prodesign tools wrote this:

We were just contacted by an Adobe Product Manager who says the company is aware of the situation and hoping to find a solution to restore direct download links and standalone installers for all tools in the new release! So we’re happy to report they are listening to customers and hearing your feedback. Please stay tuned to this page where we will keep you updated in the coming days!

that was on june 22.
over a month later.. nothing!


do people who work for adobe are really unable to understand why some customers want/need/prefer offline installers? (*)


why do i have the impression that each time adobe releases a new verison they were busy searching for ways to annoy us customers?

instead of providing a good user experience they seem to work hard to make it a mess for us.

from bugs that are so obvious that no betatester could have missed them (but there are no betatester except us customers) to updated procedures that are so buggy they work only on a random basis.

features that nobody wants (like the stupid LR import dialog), features that are implemented while not working correctly (after effects preview cache) to just badly coded GPU support.


and then adobe employees who tell us "we listen" but NOTHING CHANGES.....!!!!


(*)

here are just a few reasons:


  1. Users who want to maintain secure backup copies of the offline CC installers should they ever be without strong connectivity (traveling, at a client site, remote locations, etc.) and need to quickly [re]install their products.
  2. Folks who’d like to download the CC software using one computer with a high-speed network, but install or deploy it on other, different machine(s) without redownloading. Creative Cloud for Teams subscribers have access to the CC Packager utility, which creates standalone installation packages containing Creative Cloud products and updates – but Individuals (the vast majority of CC users) do not. Many customers do not keep their work computers online, often for security reasons.
  3. People who have slow/limited or unreliable connections to the Internet. These users are frequently in non-urban areas or less-developed regions of the world, or have mobile-only or throttled access. In the past, they’ve benefited from the free disc media offered by Adobe containing the Creative Cloud installers – but will these DVDs still be possible and available?
  4. Of course, there are many locations and premises which disallow usage of the CC Desktop App entirely and/or bar all connection to the Internet.
  5. If installer direct links are not available, then there would be no ability for a customer to roll back or roll forward a single version (patch) of the application, unless that capability is built into the software itself (which thus far hasn’t happened). Consequently there would be no way to revert or back out a troublesome product update, which does happen from time to time. Throwing away our insurance policy?
  6. Likewise, there would be no way to install an application to a previous version that isn’t the latest release. This is desirable, for example, when working in Premiere Pro where it is not recommended to upgrade in the middle of a large project. If you want to set up a second machine to work on the same .prproj file, then you want the exact same version of the tool as what you already have, not necessarily the latest version. The same goes for InDesign and others, because file formats are meaningful. The reality in fast-changing software is that not everyone wants to be (or should be) on the leading edge.
  7. Finally, just basic covering our bases and having a viable workaround in place for when it’s necessary or helpful. Software is built by humans, and both are imperfect. Try as we may, there are always going to be cases where the CC Desktop doesn’t work out for some customers (due to bugs, network or configuration issues, etc.), and having a fail-safe backup solution is simply best practices.
  8. Bottom line, any approach that eliminates widely-used options for successfully downloading and installing Adobe software and trials will ultimately disenfranchise customers and hurt product sales. We can’t imagine that’s what anybody wants. As one XD poster wrote on the Forums, “Adobe needs to realize that Creative Cloud doesn’t always work and they need to provide their paying customers with alternate paths to their software.”


http://prodesigntools.com/adobe-cc-no-more-direct-download-links.html

 






Photo of Tanja Schulte

Tanja Schulte

  • 115 Posts
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  • frustrated

Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi Tanja,

You can find offline installers here:

Photoshop: https://helpx.adobe.com/photoshop/kb/uptodate.html#NotConnected

Lightroom: https://helpx.adobe.com/lightroom/kb/keeping-lightroom-up-to-date.html#Whatifmycomputerisnotconnecte...

Note: You still need to be online to sign-in and activate your software.

Install location and language need to be set in the Creative Cloud application preferences prior to running the update:

(Edited)