Adobe CC app feedback

  • 1
  • Idea
  • Updated 1 year ago
I just now needed to revert back to a previous version of Photoshop (actually, it turns out, Camera Raw CC) because of a bug in the program. I had to call Adobe because I could not find the previous versions in the app. The versions listed under "Previous Versions" were the very old apps still on my computer. 

Below that menu is another item listed as "Find Additional Apps" and then, off to the right, "Previous Versions." This, in itself, I think is odd. Why are "Additional Apps" and "Previous Versions" listed on the same line? It sounds like they are two separate groups of apps.

Then, clicking on "Previous Versions", I see a list of categories: "Graphic Design", "Illustration", "Photography", etc. I would naturally click on one of those, but those would take me to the wrong place.

I have to click on a line in at the bottom in its own separate bar titled, "View Previous Versions".

Finally, I am at the right place. But, there is a list of apps, but no versions for the apps listed. There is an "Install" button with a down arrow to the right, on the button. I would assume that clicking Install would install whatever version of photoshop is listed at the left. I would not expect the Install button to list the previous versions, but it does. Maybe that list should be in a separate button next to the photoshop app icon with text that reads, "Choose Version" or "Version"; something like that.

In summary, I just found this whole menu system very confusing and one I could not navigate without calling Adobe.

Oh! It is also not possible, apparently, to replace Camera Raw through that menu, even though the current version can be installed that way.
Photo of JustBob

JustBob

  • 39 Posts
  • 3 Reply Likes

Posted 1 year ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
Thanks. We've heard similar feedback. I believe the Creative Cloud desktop is working on a redesign to help improve this.

Camera Raw is a bit of its own beast because it's technically a plug-in, not an application. In future versions, we'd like to make work more similarly to applications.

In the meantime, the process for installing prior versions of applications is outline here: https://helpx.adobe.com/creative-cloud/help/download-install-app.html
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
Out of curiosity, what was the Camera Raw issue you were wanting to roll-back for?
Photo of JustBob

JustBob

  • 39 Posts
  • 3 Reply Likes
I could not process multiple images for the High Dynamic Range technique, found in Photoshop at File > Automation > Merge to HDR Pro. Then the "Tone In ACR" button. Wouldn't do it. Apparently Camera Raw is bulking at 32-bit images now.