Bridge CC 2015: Doesn't recognize USB connection or SD card from Canon EOS 5D Mark III

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  • Updated 3 years ago
  • In Progress
  • (Edited)
I work for a college in Canada. Our first-year photography and video faculty have standardized on Adobe Bridge CC 2015 on Mac OS X 10.11.6 and other versions, for importing photos from cameras, but for a number of Canon cameras, Bridge simply doesn't see the source. This includes direct USB connection to the camera. (Students are cheap and don't want to spend money on card readers.) Also on SD cards inserted into a MacBook Pro SDXD card slot. Even the Finder sees the card and Bridge does not. Why is Bridge blind to Canon all of a sudden? There are plenty of work-arounds (Apple Photos, Apple Image Capture, even Adobe Lightroom) however our faculty wanted to use Bridge because of the simplicity and lack of a database for photos and data.
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Photo Enthusiastic

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  • Mildly annoyed and disappointed...

Posted 3 years ago

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Deepak Gupta, Employee

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Official Response

Thanks for reporting the issue. We will investigate this further.

Deepak Gupta