Bridge 4.1.0.54: Will not launch on Windows 8.1

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  • Problem
  • Updated 4 years ago
  • (Edited)
No changes to PC setup apart from any routine Microsoft updates. Have tried uninstalling and reinstalling.
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Ken Fawcett

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What is the behavior? Does it crash? Does it give an error?
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Ken Fawcett

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Bridge opens then a pop up says it is not responding and Windows is seeking a solution. Momnets later the only option is to close the program.

Event Viewer shows

Faulting application name: Bridge.exe, version: 4.1.0.54, time stamp: 0x4d6f26b3
Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17334, time stamp: 0x5407ac42
Exception code: 0xc0000094
Fault offset: 0x0007fda6
Faulting process id: 0x277c
Faulting application start time: 0x01d001f93f22d88c
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Bridge CS5.1\Bridge.exe
Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll
Report Id: 7f93ebd4-6dec-11e4-bf43-b4b676c5494a
Faulting package full name:
Faulting package-relative application ID:

EventData
Bridge.exe
4.1.0.54
4d6f26b3
mfmp4srcsnk.dll
12.0.9600.17334
5407ac42
c0000094
0007fda6

Have also tried launching Bridge holding CTRL and resetting but no change.
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Chris Cox

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That's the Windows MPEG4 codec, part of the OS. What OS version are you using, and have you installed all the OS updates?
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Ken Fawcett

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Thanks for helping.
Windows 8.1 version 6.3.9600 Build 9600. Set for auto updates and all updates installed.
Still same problem today. BTW Lightroom 5 V5.6 and PS 5 v 12.1 are both OK only Bridge is a problem but I like using Bridge.
PC is i7 with 24gb RAM
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Doing a quick search for "mfmp4srcsnk.dll" there are a number of causes for this OS DLL to become damaged. You may want to check with the Microsoft support folks.
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Ken Fawcett

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Thank you - will give it a go.