Like many others, I have been using Photoshop professionally for many years.
In my case, 20 years.
Over the past several versions, there has been a sharp decline in usability, and overall performance.
Just to name a few very basic issues:
The default behavior of the transform tool has been changed, which is pivotal to all-things in Photoshop. We now have a tool that works some ways for certain objects like vector shapes, and then again totally differently for raster assets. Move over to something like Xd, and the transform tool is totally different, yet again. We shouldn't have to adjust things just to have a tool that works the way we've grown to expect.
We also now have a type tool that doesn't work well anymore. We can't even move text around without inadvertently selecting the text in the process of simply trying to move it.
Performance is now a disaster. Virtually all operations take significantly longer, sometimes 2,000 milliseconds or more, which is the ultimate usability killer.
I think I speak for a large portion of the professional, seasoned, user-base when I say that we really would like to see these fundamental things fixed before adding more features that aren't as critical as a functioning, performant, program.
It's frustrating to see that many of these basic issues (and more) have been brought up, yet we're still dealing with them many weeks and months later. The worst part is some of these problematic changes are intentional (aside from the performance issue, of course).
Are you listening to us?
I can tell you that many of these changes are not conducive to how we've worked for decades and they're affecting our workday, everyday, in a negative way.
Frankly, in the past, updates were seen as a good thing. Now, the first thing that's crossing our minds is that something is going to be broken, changed for the worst, or we're going to have yet more performance slowdowns, increasing the time it takes for us to do our jobs.
Please listen to us, we're here to help make things better. We've been patient. None of us want to have our important needs for basic fixes ignored while we see non-critical features released over and over, release after release.
Thank you for reading.
I'm at a point of frustration with Photoshop now that I am losing my passion for editing. Seriously.
Every time I open Photoshop, I'm dealing with a battle of more glitches, more bugs, more wholly unnecessary changes and shifting/removal of features (have they been removed or are they just shifted, re-invented, not working because of a new bug? Who would know?)
Every time I open Photoshop, even for the most simple task, I end up on Google trying to work out how to do something that a couple of years ago I could have done blindfolded with one hand tied behind my back. It's an intense waste of time, it's frustrating, it's exhausting, and makes me long for the days where developers were about developing for improvement, not to meet some ADHD obsession with quantity over quality. Is it too much to ask that Adobe actually test their program for stability before just pumping it out onto the user?
For what it's worth, today's bug list is:
1) the add layer icon not functioning at all, totally broke, only remedy is restart (which is by no means "optimal"). Not just me: https://feedback.photoshop.com/photoshop_family/topics/layer-panel-icons-not-responding;
2) click and drag not functioning - snaps to a corner of the canvas. Not just me: https://feedback.photoshop.com/photoshop_family/topics/ps-21-1-every-drawing-action-snaps-to-upper-l...
3) the fancy big preview on the timeline that covers the work space so you can no longer adjust the length of your clip whilst actually SEEING what you're doing. An odd and very confusing "upgrade" taking usability down to exactly ZERO for the timeline. Thanks for that. https://community.adobe.com/t5/photoshop/cant-trim-extend-videos-with-drag/td-p/9961662?page=1
I haven't even started on Bridge, but it was clear years ago Photoshop couldn't give a rats about the usability of that program, so there's clearly no point reporting the plethora of bugs and lags there.
Maybe I wouldn't feel so utterly ripped off if I hadn't been spoiled by previous versions of Photoshop that excelled and inspired, and did so with a bit of good old fashioned stability.
Please wind back all the pretty makeovers, Photoshop, and start concentrating on getting the basics back up to scratch. Seriously... please.
I've used Photoshop since version 3.0 and always considered myself lucky that I'm a freelance digital artist doing a job I love.
Photoshop and Adobe's negligence has made me hate my job. I loathe working in Photoshop now, and no matter how many times I delete preferences, reinstall the Creative Suite, reinstall Mac OS or whatever else Adobe's frankly useless support suggests, using Photoshop now is like swimming through bricks whilst someone throws stones at you. Photoshop is now by far the worst professional program I have to use, it is broken beyond belief.
It's not even about the money wasted on the CC sub now. I pay my CC sub every year in the hope that Photoshop will return to its former glory, but it gets worse annually to the point now where it is almost completely unusable. Basic, core tools and functionality is broken. Everywhere you look the program is glitching out, hanging, lagging and making your job harder instead of easier. Every release introduces a litany of show-stopping bugs that are a nightmare in a professional environment, along with a bunch of gimmicky, trashy new features that no one wants or needs. I don't need stupid, brainless AI features when the brush tools don't even work properly any more.
Adobe, please, for the love of God, fix this once beautiful program. Photoshop was the thing that used to make me want to get out of bed in the morning and do my job. Now I actively avoid it whenever I can. You've taken an industry leading application and run it into the ground. I just don't understand how you've ruined Photoshop so badly, but after spending the day struggling with doing the most basic operations with it that I've been doing daily for over 20 years I need to vent. Even the lasso tool is inaccurate and unpredictable now. You've somehow broken almost everything.
Please, Adobe. We are begging you. No more new features. Talk to us and optimise and fix Photoshop.
Do we pay to be testers of new functions and catch bugs? No, we pay to use professional software in our daily work.
I have been writing about a bug in the timeline for more than a year, every month - nobody cares.
Adobe, pay attention to your users, and not to managers who require you to introduce new, useless functions.
today I have spent 2 hours trying to do something that until I updated to 21.1 has worked for over 10 years. In the process of trying to get it to work, I rolled back a version and adobe obliterated my existing prefs, despite telling me that it wouldn't. This means all the current versions of my actions, stuff that represents hundreds of hours of work has been destroyed by their negligence. Class action?
And it still doesn't work.
now multiply this by all the other software in their suite.
I am currently running data recovery software on my install drive in an attempt to recover my Actions Palette.psp file. This is a day in the life of an Adobe user. When I've finished (it will most likely fail), I will be back to where I was yesterday, minus a days work, and half a year of tweaks to all my presets, brushes, patterns, actions... All of which should be backed up to the cloud anyway. Shit, I've got android software that is more robust and better thought out than adobe's current offerings.
As a pixel-art artist and animator, I seriously look at Aseprite now.
Adobe, what are you doing? Previously, there was no better application for me than Photoshop, but now I’m thinking about stopping using it. It’s very unpleasant to endure constant lags and freezes (on my powerful PC)
It's not just new additions. There are some things that have bugged me for years, and they have not been dealt with.
I frankly, would like a way to just save every program setting to one single file.
Having said that, my company won't bother to update ours as frequently anymore, I've gotten used to my current version and will refuse to update it as long as I can.
It still feels like an extension of my hands, however and would not want to replace it. I worked on Photoshop before it even had multiple undos and layers.
Honestly, it's great to have one new 'feature' every year or two, but I rather have improved performance on the things we already use, sometimes we don't even get improvements and only get more bugs.
There is no support either, it's non-existent! All we can get if we try hard is someone saying they have sent our issue to someone else in Adobe... for what? NOTHING. We don't ever get our stuff resolved because there is some new feature they are working on that is more important than fixing the basic tools.
It seems to me that there is 1 guy working on the software development department at Adobe, 1 attending the issues and passing the 'info' to the first guy, and 100 working on getting our money well distributed.
I think Adobe has enough money to have different computers to test things before releasing a new update, and enough money to pay ONE guy to test them in a month or so. That would be enough to clean up most of the 'simple' and annoying issues we have while doing simple workflows like the Zoom and Resize windows by holding Alt(option)....
We're not complaining about the 3D features having glitches while using height maps on certain 3D models or any kind of advanced tool.
Our issues are stuff as simple as not being able to even draw a @#$% line with the brush.
I get that Adobe needed to address some tech-debt and tried updating the export and rendering under the hood. I get that the integration of cloud services is important to the business model. What I don't get is how tone-deaf each update since CS6 has been with changes to fundamental needs for professionals vs weekend-photographers.
I absolutely do not care if the UI/UX is similar to how a new user expects it to function on an iPad. Do not care. I love that innovation is happening with smart healing whatevers, but I *really* need to continue doing vital things like "opening the program in under 3 minutes", "exporting", "moving things on a screen", and "saving without the OS eating my files".
And turn the damned activation servers for CS2 and CS3 back on! I should be able to use my paid-for software on an older computer.
Massification of customers is irremediably linked to decline, making money and being redundant and without a vision of professional excellence. Just another "dear kitty" on the market.
The problems are and will be here to stay.
This is google trends on these 3 searched words. It speaks for itself. In ten years time, let's guess the predictions. You don't need to be an expert to guess.