Photoshop CC: When I press audio in both clicks on my video clip the video doesn't run

  • 1
  • Question
  • Updated 4 weeks ago
  • (Edited)
actually when i press  audio  in both clicks on my video clip photoshop CC the video doesnt run HELP! when i quit audio the video plays but no sound 
Photo of Veronica Iniguez

Veronica Iniguez

  • 9 Posts
  • 0 Reply Likes

Posted 4 weeks ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14616 Posts
  • 1946 Reply Likes
Are you on Mac or Win? Does the audio play when you play the file from the OS? Could you post a file you're having trouble with?
Photo of Veronica Iniguez

Veronica Iniguez

  • 9 Posts
  • 0 Reply Likes
windos 10

Photo of Veronica Iniguez

Veronica Iniguez

  • 9 Posts
  • 0 Reply Likes
my laptops audio works on youtube works on messegues everything, but photoshop
Photo of Veronica Iniguez

Veronica Iniguez

  • 9 Posts
  • 0 Reply Likes
i try to import a new videoclip same thing 
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14616 Posts
  • 1946 Reply Likes
Could you post a file you're having trouble with?
Photo of Veronica Iniguez

Veronica Iniguez

  • 9 Posts
  • 0 Reply Likes
any new video I open on my photoshop wont run, unless i cutt the audio
Photo of Veronica Iniguez

Veronica Iniguez

  • 9 Posts
  • 0 Reply Likes
PLEASE


Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14616 Posts
  • 1946 Reply Likes
Did you download from Adobe.com? I don't see an active membership under your email address. It sounds to me like you're missing some components for playing video from your install.