Photoshop: Activation issue CS1 & CS2 "Activation server unavailable: Activation was unsuccessful"

  • 37
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
I've an old CS1 package installed at my iMac's Boot Camp volume (with Windows XP).
For years Photoshop CS1 has asked me for reactivation every single time I boot OS X and then Boot Camp again; it makes no sense but I've gotten used to it.

But now it just says 'The activation system is not available at this time'... this has been going on for over a week now, and the software just doesn't run.

Yes, I've also tried phone activation, but it just stops, telling me 'the activation number is too short' -- even if I haven't pressed the end "#" key at all! In other words, it won't let me fill in the full activation number in the first place, but it still says the number is too short.

This is not how this should work. Right?
Photo of Samuli Viitasaari

Samuli Viitasaari

  • 31 Posts
  • 2 Reply Likes
  • frustrated

Posted 6 years ago

  • 37
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14147 Posts
  • 1765 Reply Likes
Official Response
Sorry, no, I did not know. It appears there is a workaround. They didn't post CS1, but the CS2 version should work for you from this page:

http://helpx.adobe.com/x-productkb/po...
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14147 Posts
  • 1765 Reply Likes
Official Response
Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.

As an owner of CS1 or CS2, you can uninstall the current version if CS1/CS2 you have and download and install a new version that doesn't require server activation along with a new serial #.

Directions and downloads here:

http://helpx.adobe.com/x-productkb/po...

Note:
Adobe does not support CS2 applications, which were released more than seven years ago. Adobe strongly advises against running unsupported and outdated software.

System Requirements for CS2:

http://helpx.adobe.com/x-productkb/po...