Activating Elements 12 Editor

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  • Updated 4 years ago
  • (Edited)
I have installed Photoshop Elements 12 on my computer. I cannot activate it. I have gone through chat (for 2 hours), uninstalled and re-installed, gone through online help forums, and nothing works. I have reset the password, shut down and re-started the computer, etc. The latest error I have gotten is Configuration Error #16. I found suggestions how to resolve that error in Windows 7, but nothing worked. I am getting frustrated. I can access the organizer, and also the trial version of Premier Elements 12 with no problem.. just can't launch the Photo Editor. Suggestions would be appreciated!
Photo of Ann Chandler

Ann Chandler

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Posted 4 years ago

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Photo of George Dyer

George Dyer

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I, too, cannot get into the editor of this program.