Photoshop 21.0.1: Actions no longer run via keyboard shortcut unless an active document is open

  • 1
  • Problem
  • Updated 6 months ago
  • In Progress
  • (Edited)
Our company relies upon a number of batch operation scripts (.jsx). The most recent update (PS 21.0.1) breaks a very convenient feature.

What we want fixed
- Run an action via keyboard shortcut from the home screen of Photoshop (no documents open). [1 user operation]

What we're dealing with
- The action needs to be run via the menu (File > Scripts > Browse > Find Script)  [4+ user operations]
- Open a document, then use the keyboard shortcut (this doesn't work for batch operations unless the script is altered to close the active document before running)
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Zollie

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  • annoyed

Posted 8 months ago

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Zollie

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This seems to be a cache bug of some sort. I was able to get it working via the Command button, but it won't work with Shift. Whereas some of our other users have no problem.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does it work (at least as a workaround) to disable Preferences > General... "Auto show the Home Screen"
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Zollie

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Thanks for the quick response. Good thought. That does it
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you confirm what OS/version you're running on? On macOS, all the combinations I used worked. 
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Zollie

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10.14.6 Mojave
As stated above, I'm expecting this is a cache (or some other local file) related error that's probably tough to reproduce. It smells that way to me since adjusting the assignment from the Shift to Command button was a successful workaround. But when it was changed back to Shift, the error occurred again.
(Edited)
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Zollie

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If you need more detailed information (such as a screen recording), I can still reproduce the error on my end when I disable your workaround
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yeah. A screen recording might help. Thanks.
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Zollie

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Runs properly using shift from 0:27 onward

(Edited)
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Zollie

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Whereas 'command' works without adjusting the home-screen option.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Perfect. I know what's going on now. Will look into it.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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This should be fixed in the 21.1 update that went out last night.