Photoshop: Actions can't find or see jpg files

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  • Updated 3 months ago
  • (Edited)
Running Win 10 Home 64-bit.

Some of my Actions won't work as they can't find the jpg's I'm trying to run them on.

Also when trying to run a Batch process of an Action, the jpg's can't be seen in the source folder.
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Martin Spetz

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Posted 3 months ago

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Dennis Nisbet

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I was going to try and repeat the error but I do not have enough information. Please explain.
Was there a version of Photoshop where this worked?
Are you trying to run an action on a group of images that are not open in Photoshop?

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Martin Spetz

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I'm running up to date Photoshop CC on Win 10 Home 64-bit.

Never had the problem before all the way back to PS3 I believe.

Both as a group of jpgs in a folder or on a single image currently open in Photoshop from the same folder.

Trying to batch images in a folder, the jpgs aren't seen in the source folder window (but they're there in the folder if I open them individually or in any other program).

Trying to run any of my actions on an image currently open in photoshop, I get a popup that I assume says the file can't be found, but the wording on the popup cuts off. Says it can't be saved, because the file could....
(Edited)
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Dennis Nisbet

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Did you just update to Photoshop 2019? If so, go to Creative Cloud and Download 2018. If using 2018 doesn't fix the problem, you might want to contact Adobe. 2019 has a lot of bugs.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you please update to 20.0.2 and let me know if that solves your problem?
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Nate M

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Hey Martin,

I ran into a similar issue and wonder if my solution may be of assistance. I am running the same specs. I was using the most current JAN2019 edition of Photoshop, experienced the issue, then updated to 20.0.2

If I understand you issue, here's the steps you and I *would* have previously done to run a batch process.

File > Scripts > Image processor > [select images & select action] > run......and it would create a new folder of JPEGs where you told it to.

I think Adobe has streamlined these by eliminating steps. Instead of opening the folder and selecting the images to have the custom action ran, I backed up in the file path and didn't open the folder, just selecting the folder I knew the JPEGs existed in. I was then able to successfully run the script.

I hope this is the issue and helps. If so, Adobe was attempting the streamline the workflow by removing a step.

Nate