Photoshop: Opening image from ACR in PSCS 6 doesn't display correctly (out of date video driver)

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Using Photoshop CS6, Windows 7, 32 bit, 4 GB ram. The first time I open a D90 NEF from Bridge, it opens into ACR just fine, and then the transfer to Photoshop works as expected. When I finish that first image and save/close it (but leave Photoshop open), and go back to Bridge for another image, it goes into ACR just fine, but when I try to open it in Photoshop most of the time it will either completely fail to load or else that image will load and the historgram will display and I can see the image in the layers panel. But I have to double click on the background layer in order to force the image to display. This is quite consistent and a little annoying. Any suggestions? If I close Photoshop completely, then the next time I go through the process from Bridge everything works properly.
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James Hess

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I suspect your video driver is out of date. I'd go directly to the manufactures website and install the latest driver:

http://blogs.adobe.com/crawlspace/201...
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James Hess

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Thank you for the suggestion , I will try that when I go home tonight .
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James Hess

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Just a quick update. Windows indicated that my video driver was up-to-date. But I went to the Intel website and there was a newer driver available. I installed it, and it seems to have remedied the problem. Thank you for your assistance.
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Chris Cox

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The GPU maker's site will always have more up to date drivers. Microsoft is sometimes several years behind in certifying drivers.