Camera Raw: Crash on Windows

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
ACR is not operational at all right night.
I always get a crash trying to open ACR either from Bridge or PS itself.
Can ́t open any Raw files with PS!!!

Reinstalled: Drivers, CC, PS, Bridge, Windows
Tryed: Deactivating GPU and several other stuff
Photo of MichaelG

MichaelG

  • 10 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14141 Posts
  • 1764 Reply Likes
What does the crash log say the faulting module is?

What version of Windows are you running on? If you launch Photoshop and select Help > About Plug-in > Camera Raw... what does the dialog say the version # is?
(Edited)
Photo of MichaelG

MichaelG

  • 10 Posts
  • 0 Reply Likes
Win10 x64

Where is the crash log?
I only get the standard error pop up: PS doesn ́t work properly und must be closed...
ACR Version: 9.5.0.585
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14134 Posts
  • 1763 Reply Likes
Photo of MichaelG

MichaelG

  • 10 Posts
  • 0 Reply Likes
Sorry, but I have no idea how to use the event Viewer ?