Camera Raw 12.3: Crop Tool problems

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  • Updated 2 weeks ago
  • (Edited)
Since the update my ACR Crop Tool is unusable, why is this ?
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William Stewardson

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Posted 2 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Unusable in what way? Can you provide more details or a screen recording demonstrating your issue?
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Mike Leonard

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My crop tool in ACR is now unusable in the new version.  How do I revert to the prior version of the crop tool? 
(Edited)
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Mike Leonard

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I have discovered how to revert back to the 'better' working version  of ACR but now you lose the ability to see thumbnails in Bridge of camera Raw files.  Maybe you also have to revert back to a former version of Bridge? 

This is a mess!

I hope Adobe folks are listening and will fix this .

Fixing things that are not broken is never a good idea.   I always thought that  saying was known  throughout but it seems Adobe is going to learn it the hard way here.

Please help with this!
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Andrew Rodney

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To revert to an older version :
https://helpx.adobe.com/camera-raw/kb...
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Mick Porter

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Yes you have to revert to the older version of Bridge or else the thumbnails are just icons and not images. I shall complain to Adobe (when I find out how) about this problem and if it is a graphics card problem then I should have got a heads up that my graphics card may need changing - Expensive!
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Mike Leonard

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I don't see how to revert to the prior Bridge anywhere.  
I just wish Adobe would fix this mess.  Never have I been so interrupted by an update by Adobe. 
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Mike Leonard

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Here is my demo showing the inefficiency of the new crop tool in ACR for Win 10.  In Win 7 is is even worse - you ONLY get to see the result in the thumbnail in the filmstrip window.  This link will be active until July 5th then it will expire. 

https://we.tl/t-xNmRwBhhoA 

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Andrew Rodney

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I don't see how to revert to the prior Bridge anywhere.  

Let's try it again: Go into the Adobe CC application, click on Bridge and ... and select Older Version,
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Mike Leonard

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thanks - I see that now.  That I [we] are even having to do this is terrible.
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Jerry S'alur

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Open your eyes. There is now no way to select an area in the image to crop manually......
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Mike Leonard

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Jerry - this is not helpful nor does it constructively contribute toward addressing the problem.
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William Stewardson

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Hello to you and thanks for the reply. Upon investigation it has come to light that my GraphicsCard is borderline. Cropping had become impossible, hopefully all will be revealed shortly.
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Andrew Rodney

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And if you turn OFF GPU in preferences? 
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Mike Leonard

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I shut off my GPU too but the crop tool is still broken.
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Andrew Rodney

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Can you describe exactly what is broken?
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Mike Leonard

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when I use the 'new' crop tool in my Win 7 notebook I ONLY see the crop in the tiny filmstrip area - not in the larger screen - unless I commit the crop then it shows.  Plus how the tool behaves is very difficult to use - you must move the image around in the crop window to get what you want included as opposed to the very efficient way it works over in Photoshop where you can just drag a box over the stationary image to include what you want.  I find the crop tool in ACR is essentially useless - you may have well just removed it as it is not usable anymore.  I now  must crop over in Photoshop where I can see it better and have more control.  Please offer a revert to the prior method..
(Edited)
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moshik brin

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Another BiIG issue with the new crop , by using ACR with multiple image editing, when cropping one image, synced to other exited images, I want to fine tune the crop of the “other synced” images. Before, I could use the keyboard arrows down to the next image and do the fine tuning to the synced crop. Now- the keyboard arrows are moving the crop in the source - that means you need to go out> click on the next image> and just the able to fine tune. That’s a hassle!!! The idea is to shorten the workflow, this new crop triple the workflow timing. (And unfortunately there are some other new issues that are slowing down the workflow tremendously )
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Peter Sarafan

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Another  significant cropping problem is that it appears that one can no longer zoom in on an image and crop it to what is seen on the screen.Til this update, my workflow would often be to zoom in on an image and position it using the hand tool to get the composition I desired, and then draw a cropping box right onto the image as visualized on the screen. Now I am forced to use a reduced size cropping screen image which only gets relatively smaller as I crop.  This makes it difficult to assess whether or not the image can sharpness wise tolerate the crop and more difficult to appreciate how the end crop will look. This should be corrected to restore the prior functionality. I would suggest that any menu that is available by right clicking on an image should provide  the choice of 'crop to screen.' This would be a very useful option.
(Edited)
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Dawid Jędrysek

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New crop tool is absolutely useless! It works like it takes 3000% CPU and GPU!
It's a CROP! it should be the easiest and fastest tool in the ACR!!! The MOST basic tool! Ti was sooooooo good, why did you breake it so hard???
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Jerry S'alur

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Adobe management are 'progressives'...
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Mike Leonard

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I am glad to hear i am not lone with the issues with the crop tool.  This was clearly a step backward in the latest release and I have to find a way to go back to the legacy or former version to make it work.  I shut off the GPU processing and it will now show me in the filmstrip what the drop is going to look like but that is so small that it is useless for making critical crops and having to go into the tool and out just to see if it is what you want is a waste of time.  Simply put the crop tool is now broken - please revert to when it was working perfectly.  Thank you.  
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Mike Leonard

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Hey Adobe Camera raw team - you have a crop tool issue in the new release that needs to be fixed - or at least reverted back to the way it was before when it was perfect.  Don't just take my word for it - read ALL of the messages at this thread and others that are posted in many other places all complaining about the same thing. I appreciate the work you do and love the program - but  sincerely hope you will get the message and act on it ASAP.    I speak for many.  Thank you.
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Catherine

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Yes I'm having this exact same issue! The crop tool only affects the thumbnail, not the actual working area. Worked fine in the old version. This really sucks, I also now need to find out how to revert to previous version of camera raw, this completely breaks my workflow. Using 4th gen Intel graphics (yeah I know, but it was working fine before this update...)

edit: why can I select "Other versions" of everything other than camera raw? OMG this is super frustrating!!!

edit2: ok was able to install the old version by closing creative cloud desktop app and installing from here: http://download.adobe.com/pub/adobe/photoshop/cameraraw/win/12.x/CameraRaw_12_2_1.exe
(Edited)
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jon petersen

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I can crop, but cant move the crop, HATE everything about 12.3...  HUGE step backwards
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Andrew Rodney

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I can crop, but cant move the crop
You can move the crop: you move the bkgnd image around the crop. It is a different methodology but works to move the crop; click, drag. 
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Mike Leonard

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It's nowhere near as efficient as it was. I posted a link to a video that shows this. And if you're using an older version of Windows you only see the crop in the thumbnail View which is useless. Platforms earlier than Windows 10 should not have received this latest upgrade and there should be an easy path to roll it back.
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Andrew Rodney

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There is an easy path to roll back. 
Can't comment on Windows, maybe it's the OS, an Adobe bug or something else. 
The current behavior for ME is no less efficient. 
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Mike Leonard

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Windows 10 gives you a whole different way to crop and the layout looks totally different. In Windows 7 the crop tool effectively doesn't work you can only see the result in the thumbnail. If you are on some other platform and see no changes at all then I would question if you really have the update because it's a radically different user interface than the prior one
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Andrew Rodney

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I have the update on Mac, works as described.
Win7? No ideas. Does Adobe state this old OS is fully supported?
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Mike Leonard

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No -it is not supported which is why it should never have been offered the upgrade like they have done with other OS in the past.  But the crop tool in the Win 10 should not have changed as it did - I posted a video showing the inefficiency.  Like there are 2 ways in PS to crop the other option should be included in ACR.  I can get to live with the less efficient GUI if only they will restore the crop tool. I would like to know more about rolling back - what will it mean for future upgrades?
This was not Adobes best move by far as seen by the multiple complaints. 
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Andrew Rodney

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Ok, not supported, moot.
Does not behave like PS; no promises it would.
Does the crop under Win 10 work as described under Mac OS?
Complaints; sure; good luck with that. Software is known to change. Adapt or revert.
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Mike Leonard

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Andrew - It is wonderful that you are pleased with the latest edition.  There are many who do not like this change and I do agree that change can certainly be for the better. I would also and welcome their making a change the crop tool to offer an option to restore the traditional method or to offer this other method as they did in PS a while ago.  I believe it was public input like this that motivated that to happen.  
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Catherine

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Its not a win7/win10 issue - I'm using Windows 10 and am having the issue with crop only affecting the thumbnail. I'm fairly certain its a graphics driver compatibility issue - from what I can tell they completely changed the way ACR handles graphics driver calls and didn't test it across a diverse enough set of systems.
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Andrew Rodney

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It is wonderful Mike.
Catherine, did you try turning OFF GPU in preferences?
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Catherine

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Well now that I figured out how to revert to 12.2 I plan to stay here for a while. Some common tools I use that were on the top bar are now buried in 12.3 and its not really worth the trouble testing it. I can deal with UI changes even when they make my workflow more difficult, but I don't have patience when basic tools are straight up broken.
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Jerry S'alur

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Rodders, best to ignore him
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Ash Mills

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Always easier to ignore negative responses.
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Ash Mills

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Always easier to ignore negative responses.
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Mike Leonard

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It's extra steps but if you open it as a smart object you can then go into Photoshop and use the good cropping tool then bounce back into raw to finish your processing. The only downside of that is you no longer get to use the effects for darkening the edges and you'll have to do that separately. It's really a lot of extra steps and I sincerely hope somebody at Adobe will address this
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Srinivasa Krishnan

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