Camera Raw: Crash upon exiting

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  • Updated 4 months ago
  • (Edited)
ACR version 11.1.0.112 (the latest I think) crashes with no error messages when I click on 'open image', 'cancel' or 'done'. The windows scatter themselves aroundand it becomes unresponsive. Bridge too. The only way to work around is to saveas a PS file, exit ACR and let it crash. Then open the file in PS.This just started recently with no other symptoms. I did just updatePS, Bridge and ACR. I have windows 7 with 16 GB ram andthese versions:

Bridge 9.0.2.219 & ACR 11.1.0.112 & PS CC 20.0.1
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John Hennessy

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Posted 4 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you get a crash report? https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

My guess at this point would be a driver issue. If you go to Edit > Preferences > Camera Raw... and uncheck "Use Graphics Processor" does it work normally?
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John Hennessy

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That did it! "Use Graphics Processor" in PS preferences is still checked. Should I check for a new driver 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yep. Try updating the driver and then re-enable Use Graphics Processor to see if that fixes it.