Camera Raw 12: Unresponsive

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  • Question
  • Updated 8 months ago
  • (Edited)
I have a high spec pc with an 8 core processor and 32GB RAM. Running fully updated Windows 10 
I have been using Photoshop for over 20 years and also use Lightroom . I normally photograph landscapes and bracket my images. I use ACR to process these into a dng file which I then finish off processing in Photoshop and then primeraly use Lightroom to publish my images to my website and Flickr.
Everything was working great until Adobe  updated their software. Lightroom  works ok but I believe there is a problem exporting to a third party program LRTimelapse which will cause me an issue in the near future. 
The biggest problem that I have is the ACR does not work.
After playing around for a while I eventually  used Creative Cloud Uninstaller tro remove  Creative Cloud from my pc
Then I went into Control Panel and deleted all Photoshop versions and Bridge.
I then reinstalled Creative Cloud and Photoshop v 20.0.7 and Bridge v 9.1
The camera raw v12 is still unresponsive. If I try to move a slider I get a little reaction and then the whole lot freezes with an exclamation mark in a yellow triangle showing. After about 3 minutes I am able to move the window around, but if I try to move a slider it freezes again for about 2 minutes. The only way out of this is to use Task Manager to close the program. 
Next I updated to Photoshop v 20.0.1 and still the same problem. To me it apears that it is ACR that is faulty.
The only way out at the moment is to go back to an image of my C drive which I made prior to the problems and stop photoshop and ACR updating. Adobe. What is your solution.

I have just reinstated my previous image of my C drive and everything is working ok.
The version of Photoshop is now 20.0.6
ACR 11.41
Bridge 9.10.338

It is to my mind a problem with ACR so how do I stop it being updated until  my problem is resolved?
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Richard Lodge

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Michel BRETECHER, Champion

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