REVEL: Account Status not Updating after deleting albums

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Revel - Transition | End of Service

I have deleted several albums from Revel, but my account status still shows maxed out at 2GB. When does it update and reflect current status?
Photo of Ron Gantz

Ron Gantz

  • 26 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Peter Baust

Peter Baust, Official Rep

  • 383 Posts
  • 39 Reply Likes
The status you see should be current.  It looks like you are still slightly over 2G, looking at your Revel account associated with your login ID here.  Are you removing large files and still not seeing any changes?  

-Peter
Photo of Ron Gantz

Ron Gantz

  • 26 Posts
  • 0 Reply Likes
Problem solved. Deleting albums does not delete the pictures also. Once I deleted the pictures, the status responded.
Photo of Pattie F.

Pattie F., Official Rep

  • 2460 Posts
  • 67 Reply Likes
Ron-

All photos that are listed in albums actually live in the library that the albums are contained in. Deleting an album or photo from the album alone will still leave the photo in the library. Deleting photos from a library will delete the master and remove them from any album they are in within that library.

Pattie

This conversation is no longer open for comments or replies.