Photoshop Elements: Account access not working right in Elements 8

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  • Updated 7 years ago
  • (Edited)
I uninstalled and re-installed Elements 8 on the same computer. When I try to upload an album to my gallery Sync. agent tells me to log in. When I do I get "Welcome" message up top but no name as before. Then my sync. agent is still trying to make me log in. Any way to link this account back to Elements. Not sure why elements does not recognize the account info and sync. Thanks for any advice.
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John Hammond

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Posted 7 years ago

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Ankur Agrawal, Employee

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Please do following steps:

1) Launch Welcome Screen
2) Allow the sign in to fail. If it does not fail, pull out your network until sign in fails.
3) Restore your network and sign In again at Welcome Screen. In case, the password is still not accepted, use 'Forget Password' link to reset it and sign in.
4) Try Sync preferences and welcome link in Organizer after that.

- Ankur
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Brett N, Official Rep

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