Photoshop Elements: Account access not working right in Elements 8

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
I uninstalled and re-installed Elements 8 on the same computer. When I try to upload an album to my gallery Sync. agent tells me to log in. When I do I get "Welcome" message up top but no name as before. Then my sync. agent is still trying to make me log in. Any way to link this account back to Elements. Not sure why elements does not recognize the account info and sync. Thanks for any advice.
Photo of John Hammond

John Hammond

  • 1 Post
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Ankur Agrawal

Ankur Agrawal, Employee

  • 203 Posts
  • 9 Reply Likes
Please do following steps:

1) Launch Welcome Screen
2) Allow the sign in to fail. If it does not fail, pull out your network until sign in fails.
3) Restore your network and sign In again at Welcome Screen. In case, the password is still not accepted, use 'Forget Password' link to reset it and sign in.
4) Try Sync preferences and welcome link in Organizer after that.

- Ankur
Photo of Brett N

Brett N, Official Rep

  • 2257 Posts
  • 108 Reply Likes