Accessing created Slide Show

  • 1
  • Problem
  • Updated 5 years ago
I have created a slide show which I saved into a file of Window Browser : however, I am unable to re-access the file as it comes up with a window message : error message : This type of file is not supported, or the required codec is not installed.
I attempted to gain assistance (with no luck) from Advanced Tech Support. Their Senior Technician uninstalled the programmes and them re-installed them. To ensure they were installed correctly. I am still unable to access the slide show I had created. I can see the files in my computer but I cannot access them!
The progammes I purchased are:
SN 1057-1116-3965-4812-1883-6269 Adobe Photoshop Elements 12,
SN 1143-1493-2437-6098-2342-6550 Adobe Premier Elemements 12.
and My Order Number was AD005581884AU

I am using Window 7 Ultimate as my OS

I assumed that I would be able to fully access all aspects of the programmes and it has been extremely frustrating to encounter this ongoing problem.
Could you please advise how I can resolve this problem and if the correct Windows programme has been installed.
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Pamela Pavlinovich

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  • extremely frustrated

Posted 5 years ago

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