Activation/Deactivation process is onerous

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  • Updated 6 years ago
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I am completely sick and tired of the hassles of the activation process. I change Macs once a year. When I bring them in for repair I am given a loaner mac that boots off an external drive that has an image of my drive. Each single ******** time I use a different computer the $#$%&@'ing activation screen pops up. When I call to get the activation to complete as it's obviosly over the limit the idiot on the phone tells me "you're supposed to deactivate the software on the other computer". What kind of obtuse minds at Adobe expect us to say "oh wait, I have to deactivate Photoshop before I reformat this mac to sell it" or "oh wait, I have to bring the mac to the Genius bar, let me deactivate it first". Are you ******** insane???? If every software company was as moronic as you we'd be deactivating dozens of applications when changing computers. Who do you think you are?

This is my last drop - Right now I'm using a loaner macbook as my main one is with Apple again for repair, and here we go with the activation screen again. 'm on the road in a hotel, my cellphone is not working as there's no signal in the room, and I'm NOT going to spend money with the room's phone. And I can't use MY ******** PAID VERSION OF PHOTOSHOP AS IT'S REQUIRING ME TO ACTIVATE IT.

I've been purchasing Adobe for more than 10 years now, but I swear I will not spend a single penny on Photoshop again if the next version has an activation procedure as stupid as this, and I ***will*** look for a stolen/hacked copy to substitute for my retail v9 RIGHT NOW. This is absolutely STUPID and a hassle for the people who do the right thing and pay for their software like I do. You should be ashamed of yourselves, this is not the way to treat your customers.

From the thread at http://forums.adobe.com/message/3860456 I was told to post feedback and was redirected here. So here it is.

Roberto Franceschetti
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IK8SQI

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Posted 8 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Robert,

I had a support person look at your case. Your activation issue should be addressed. Let me know if you still can't activate your product.

We're looking at ways to make managing activations easier in the future.
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Arthur Johnson

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I just encountered the same $%^&* thing myself. "You must log into th eother machine and deactivate it." Swell -- you mean the machine I reformatted and gave away three months ago? THIS IS NO WAY TO TREAT PAYING CUSTOMERS! If you're serious about this, either forget the #$%^ DRM or make it easy to zero out my previous activations with one click of the mouse, or cut the price in half and make it clear that you're only selling a license for ONE specific machine, because that's what it boils down to.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I sent an email to you to get more information so we can address your activation issue.
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IK8SQI

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Jeffrey, while we may appreciate *your* speed in replying, remember that both myself and probably Arthur had already wasted lots of time trying to get the moronic activation process to work, before eventually failing and, exasperated, we resorted to this forum. This is absolutely not right, we purchased the software and *DEMAND* it work without hassles. We have 50-100 apps on our computers. What do you think would happen if all those 50-100 companies were as idiotic as Adobe, and had an activation system as pathetic as yours? Everytime we changed computers (even if booting off the same drive) we'd have to make 50-100 phone calls to activate our apps? You people are insane.

On my side I found peace for now with my pirated copy of Photoshop. It works like a charm and I will use it until I find the time to look for a product that will likely have less features than yours, but for which I'll gladly pay as whoever I find will be certain not to cause the useless headaches you did. I don't like pirated software, and this is the *only* one I have, and shame on you for having me resort to do this even though I spent hundreds of dollars over the years for the various Photoshop upgrades (and other adobe products) I always purchased. Feel free to look at my account to see that yourself, and how your stupid activations have turned me away from Adobe once and for all.

Roberto
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William OBrien

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after a wattless "Chat" line help request with Riki, there needs to be a way/process that would allow me to find out what my license number is, if it were not for 'Johnston' on the speak to a human being help line I would still be trying to deal with an unsolvable problem. USER needs to be able to determine license number. User needs to be able to deactivate all of his license numbers and reactivate them on the computer of choice.

This reply was created from a merged topic originally titled
You paid for it but it is not yours or you are so secure you can't get any work done..
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
I agree, users should be able to deactivate all of their license numbers and reactivate them without having to contact Adobe.

It's something the Digital Imaging team has been engaged with our installer/activation team and are hopeful that we can deliver this workflow in the future.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
One note on serial numbers - if you purchase the download version from Adobe.com, the serial number is automatically registered with your user account on Adobe.com.

If you purchase a boxed edition from Adobe or another vendor, you should register your product/serial number on Adobe.com so so can log in with your Adobe ID and retrieve your serial numbers - even if you lose your box or installation discs.
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appel

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Hats off to you, Jeff. Hopefully the installer/activation team will come up with something, because frankly I'm a bit annoyed that I will now have to physically open up my mac to put it my old, failing harddrive in order to deactivate my legitimate and expensive copy of Photoshop. Makes pirating look mighty tempting.
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Arthur Johnson

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NOTE TO USERS: Jeffrey was a terrific help to me in getting my copy re-activated, and I encourage you to ask him for help on this matter. I'm now facing problems of a different order, trying install PSE 10 for the Mac from DVD, but that's for a different thread.
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IK8SQI

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You paid to use the software. You probably tried to use it on a legitimate PC and it didn't work. You wasted your time to retry the activation many times. You may have wasted more time Googling around to find a solution. You searched so much you eventually found this thread. Yes, eventually someone helped you to get it working, but at issue is the fact that Adobe is preventing you from using your legitimate copy of the software unless you ask them "as a favor" to be nice and allow you to reactivate the software for you. It seems like you even have to thank them after the fact. This is absurd. If you have 50 applications on your computer, what are you supposed to do, deactivate all 50 of them and then reactivate them just because you sold your old computer and now have a new one? I should have sent Adobe an invoice for $100 for the time they made me waste trying to use an application that was mine and they prevented from working...
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Michelle Sorger

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My drive crashed with my perfectly working copy of my legally licensed photoshop. I have the serial numbers, I have the CD's, I have the books, everything, but an activation code. Please help me as I am not in a position where I can financially afford to upgrade my product.
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Chris Cox

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Your serial number is the "activation code". If you can't activate the product, please call Adobe Customer Support and they can help you.
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Michelle Sorger

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Thank you for getting back to me so quickly. I incorrectly said I needed an activation code, more specifically it is an authorization code which is 20 numbers long. Thank you in advance for your assistance.
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Chris Cox

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You should only need that if you already talked to Customer Support and they gave you such a number to use. If you have a subscription, login with your Adobe ID, otherwise enter your serial number to activate the software. If you are having trouble activating or using the subscription - then you need to call Customer Support.