Activation/Deactivation process is onerous

  • 4
  • Problem
  • Updated 5 years ago
  • In Progress
  • (Edited)
I am completely sick and tired of the hassles of the activation process. I change Macs once a year. When I bring them in for repair I am given a loaner mac that boots off an external drive that has an image of my drive. Each single ******** time I use a different computer the $#$%&@'ing activation screen pops up. When I call to get the activation to complete as it's obviosly over the limit the idiot on the phone tells me "you're supposed to deactivate the software on the other computer". What kind of obtuse minds at Adobe expect us to say "oh wait, I have to deactivate Photoshop before I reformat this mac to sell it" or "oh wait, I have to bring the mac to the Genius bar, let me deactivate it first". Are you ******** insane???? If every software company was as moronic as you we'd be deactivating dozens of applications when changing computers. Who do you think you are?

This is my last drop - Right now I'm using a loaner macbook as my main one is with Apple again for repair, and here we go with the activation screen again. 'm on the road in a hotel, my cellphone is not working as there's no signal in the room, and I'm NOT going to spend money with the room's phone. And I can't use MY ******** PAID VERSION OF PHOTOSHOP AS IT'S REQUIRING ME TO ACTIVATE IT.

I've been purchasing Adobe for more than 10 years now, but I swear I will not spend a single penny on Photoshop again if the next version has an activation procedure as stupid as this, and I ***will*** look for a stolen/hacked copy to substitute for my retail v9 RIGHT NOW. This is absolutely STUPID and a hassle for the people who do the right thing and pay for their software like I do. You should be ashamed of yourselves, this is not the way to treat your customers.

From the thread at http://forums.adobe.com/message/3860456 I was told to post feedback and was redirected here. So here it is.

Roberto Franceschetti
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IK8SQI

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
I agree, users should be able to deactivate all of their license numbers and reactivate them without having to contact Adobe.

It's something the Digital Imaging team has been engaged with our installer/activation team and are hopeful that we can deliver this workflow in the future.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
One note on serial numbers - if you purchase the download version from Adobe.com, the serial number is automatically registered with your user account on Adobe.com.

If you purchase a boxed edition from Adobe or another vendor, you should register your product/serial number on Adobe.com so so can log in with your Adobe ID and retrieve your serial numbers - even if you lose your box or installation discs.