Abobe revel login does not work

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I have been touch with abode support about my not being able to log into Adobe Revel using my adobe id. It work up until yesterday. They say they can not help me, the problem is with iTunes store where I purchased the subscription. After almost a full day calling apple and adobe they still blame each other and nobody does anything. Even more annoying is the fact that it is impossible to just send an e-mail report of the problem to adobe. Their support website is horrible and just sends you around in circles. The only way to get a response is to ring, and wait ages on star by and then get no answer. Or rather that the problem is with iTunes store, who say the problem is with adobe......

Dear Andren,

Welcome to iTunes Store Customer Support. I am Vijay and I will be assisting you in resolving your issue today.

I understand that you are unable to use the "Adobe revel subscription" as you are getting an error. I know how eager you are to get this issue resolved.

Andren, I did a little research and found an helpful article. The steps outlined in this article resolve many common issues with apps:

Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702

Your iTunes Store account hasn't been changed over from US to Sweden so this shouldn't be affecting your ability to use this application.

If its because you have changed your Adobe ID, then you have to contact the developer "Från Adobe Systems Incorporated
" of the application "Adobe revel" as we do not support the third party application.

To contact the developer please visit:

http://www.adobe.com/go/carousel_gett...]

Thank you for your understanding. Have a fine day!

Sincerely,

Vijay.
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/

Please Note: I work on Sunday, Monday, Thursday, Friday and Saturday. 7:00 AM - 4:00 PM CST

Thank you for allowing me the opportunity to assist you.

Customer First Name : Mats
Customer Last Name : Andren
email : multimats@gmail.com
Web Order # :
Support Subject : Other iTunes Store topics
Sub Issue : undefined
See additional info below
OS version: Mac OS X 10.7.x
Country: Sweden
Lang_Country: en_SE
iTunes version: iTunes 10.6
Apple ID:
Specific request:
Details:
My adobe revel subscription does not work. I can not connect to my revel database. Have tried several different computers and networks and also reinstalled the program.
I always get the message that there is a login error.
I believe the problem is that my adobe id (multi mats@gmail.com) has been changed from a US id to a swedish id and when that was done the connection to revel was lost.
My order number for the revel purchase is: MGT5979LLD
Have been in contact with Adobe several times and they are adamant that the problem must be fixed by the iTunes store, reconnecting the subscription to the adobe id with is now swedish instead of US.

TrackID: 579200

Posting this here in the wild ambition that somebody that actually knows and can do something sees it.

In extreem frustration,
Mats
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Mats Andren

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Posted 6 years ago

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Photo of Charlie D

Charlie D, Official Rep

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Hi Mats

I'm sorry for the trouble you've experienced, and then further the difficulty you've had seeking support.

From the details you shared, I understand what's happening, and we can fix this for you.

Please stand by while I get a Developer to help. I'll contact you again when I believe your account is repaired.
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Mats Andren

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Thank you!
I just wish there was an easier way to get in contact with somebody that understands what is happening.
I am very glad that that seems to be happening now!

Mats
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Charlie D, Official Rep

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Revel is somewhat new. We learned more about this issue only recently, and are trying to work with Support to improve the process.

I'm going to email you directly to get more info, so we don't pass your private account details on this forums page.

FYI, Such posts with personal details tend to be removed, for the sake of protecting user privacy. I mention this only in case this post disappears. It does not mean we are not helping you. We'll fix this up for you soon.
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Mats Andren

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Thank you!
Photo of Mats Andren

Mats Andren

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This has now been fixed.
Thank you very much Charlie,
Just wish there had been an easier way of getting in contact with somebody that actually knew something and did nor just claim that the fault was somebody else's.

Again, thnk you Charlie, you are a champion!
:)
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Charlie D, Official Rep

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Hi Mats

Thanks for the kind words.

Adobe Revel is still pretty new, and as you can see Support is still ramping up its knowledge of our product. We will improve service for Revel in the future. Users like you who take the time to post questions and issues are helping us refine the product and service for everyone. I thank you!

Inside the Revel app, in Settings, there's a link to Help & Support which takes users to these forums. I can understand that being directed to forums vs traditional Support might not seem ideal to some users. But in fact it's the best option, at least for now, as these forums have the attention of our Revel product team who are capable of helping with deeper questions and issues.

Thanks again,
Charlie