Lightroom CC for mobile/web: Ability to download full resolution file from a Collection link

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Hi,Please could the recipient of a supplied Collection link be able to download full res files (if held on the server). This could be an option in Mobile and WebThanks
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Selondon

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Posted 2 years ago

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Rikk Flohr, Official Rep

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I think you can download originals via Lightroom for web already: https://helpx.adobe.com/lightroom/help/lightroom-web.html 
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David Gittins

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This doesn't work. Or the mechanism to do it is so non-intuitive and esoteric that it's impractical. LISTEN TO YOUR CUSTOMERS - all we want is to allow people to download the original, full-size JPG and Lightroom is useless to me unless it can do this simple function. For some reason, the people at Adobe have decided not to offer it. Fine, I'll stop subscribing. 
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Jonathan Cohler

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Clearly, the Adobe reps here are trained NOT to listen to customers. Two years have gone by since I clearly explained this MASSIVE BUG in their software (see entire exchange below) that renders it virtually useless for its stated and advertised purpose, and all one gets in response are these childish, condescending, and wholly incorrect lectures from Rikk Flohr, Victoria Bampton, Selondon, all of whom would have been fired long ago if they worked for me for their obstinate refusal to recognize, apologize for, or for that matter DO ANYTHING about this MASSIVE BUG. All they do is criticize and contradict customers who know infinitely more than they do. So WRONG WRONG WRONG. And so it goes.
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Jamie Coats

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I have thought long and hard about the very best way to simply my photography life and came to the following conclusion:

  1. I now import all photos to Apple Photo's, why, because it syncs originals, if I choose or low resolution copies to smaller memory devices, to all my devices, even Windows. This means I can edit on any device and it will sync
  2. I then also now use Affinty Pro on my iPad, iMac as well as lots of truly amazing iOS apps for photography
  3. I shoot in RAW and will miss a few Lightroom Classic & CC bits but a combination of Apple Photo's plug-ins such as Affinity, Noiseless CK, Aurora HDR, Luminar 3, amongst others means I achieve consistent syncing and productivity regardless of which device, all in RAW.
So I have now cancelled my Adobe Cloud subscription and installed them. The final straw was a support chap, who had been trained to act they he did, I say this as it's not the first time, was rude because I misunderstood the syncing functionality between devices, and Classic and CC.

I did not misunderstand, Adobe you pushed it as if it was a slick and Apple Photo's in it's syncing. You use the term syncing when in actual fact its crazy crap form of back-up. It does neither very well yet I am spoke to by support in a way that does not work for me.

I used to use Master Collection, over 6 years you have taken me from using every app you have to none... Nice business couture and model.

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Victoria Bampton - Lightroom Queen, Champion

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Sorry to hear you feel that way Jonathan. Please note that Selondon and I are NOT Adobe Employees, so we can't fix a thing. We can only explain the decisions Adobe have made to date, whether you feel that they're right or wrong. The full discussions are then available to the Adobe staff members, so they can make decisions about changes to the software itself. 
(Edited)
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Selondon

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Ah yes Rikk, you can already.

I allowed downloads, shared a link and copied it to another browser (that I wasn't logged in on).

Then I can download the whole Collection.

But, when you go to a single photo there is no option for original, only a low res. At least I think so.

Maybe I should have been more detailed on my original post.

Actually, just opened up the whole collection download in PS and they only appear under 500kb and 2048px width @72dpi. Although in image size is says 7.97M etc.

Something I am missing/don't understand?

A typical original would be 6000px @ 300dpi.
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Rikk Flohr, Official Rep

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Did you try it when you were logged into your Adobe ID? The option for original appears there. 
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Jonathan Cohler

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INCORRECT. No such link for original appears on Lightroom web either when logged in to Adobe account or not. The only thing Lightroom Web allows you to download is a low low low resolution version of the image (230KB typically - JPG).
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Victoria Bampton - Lightroom Queen, Champion

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I can confirm it does show up in Loupe view in the Web UI (top right corner) when you're logged into your own account... but only if the original is available in the cloud (photos uploaded through mobile/web, not through LR desktop). I don't think it works for "other" users viewing a shared collection, but I can't check that right now.
(Edited)
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Jonathan Cohler

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It does NOT show up for synced photos which is all that matters
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Rikk Flohr, Official Rep

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Photos synced from Lightroom for desktop are never originals - so downloading originals is not possible as they do not exist on line. Originals that are imported to the ecosystem via Lightroom for Web, iOS, and Android should all be available for download via Lightroom for Web's interface as the original is in your cloud account. 
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Jonathan Cohler

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Major bug. Documented NOWHERE. Of course, display images on web are lower resolution for faster display. There is no reason (other than dumb millennial programmers) that originals couldn't be downloaded directly. When a program claims to "sync" that means it should synchronize, i.e. store same information (files) on both sides of the "synchronization". Programmers these days don't document anything and don't understand the meanings of basic words like "sync" or synchronize. In any case, as I said, the full resolution files ARE NOT available for download.
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Selondon

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It's not really a bug as it's either by design since the inception of LrM or most likely technical restrictions on the side of Lightroom Desktop? Or maybe both?

Just to confirm Victoria, bizarrely I checked earlier before I read this thread again and from a link you can only download 2048px.

Good enough for a 6x4 & 300dpi I guess?
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Jonathan Cohler

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Clearly IS a bug. Absolutely not by design. Millenials don't know what design is. Show me the documentation that specifies this "design". Doesn't exist because it's an obvious and gaping bug. Why do you think so many people have been complaining about it for so long???
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Victoria Bampton - Lightroom Queen, Champion

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For the sake of clarity and documentation, as designed behaviour is:

  • Photos uploaded to the cloud via LR Desktop are uploaded as 2560px smart previews. 
  • Photos uploaded to the cloud via LR Web or LR Mobile are uploaded as originals.

The size you can download depends on:
  1. Whether's it's your own account that you're logged into, vs. a shared collection.
  2. What size is available in the cloud.

If you're logged into your own account, you can download the original if it's in the cloud (e.g. uploaded by mobile), or 2048 px if it's not (e.g. if it was uploaded through Lr Desktop)


If someone is viewing a shared link and you've enabled downloads, they can only download 2048px, whether the original is in the cloud or not.


This is as it's currently designed, but the feature request remains open to make further options available.
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Jonathan Cohler

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And where pray tell is that documented?
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Victoria Bampton - Lightroom Queen, Champion

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> And where pray tell is that documented?

Privately - through internal communications.
Publicly - I've just documented it in the posts above, as has Rikk.

Fast moving software development, especially for web apps, is rarely fully documented publicly, because it's out of date almost as soon as it's written.
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Jonathan Cohler

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Exactly. So I will state it once again. IT IS A BUG!

Undocumented "features" that go against what IS published, what is implied, and what everyone assumes based on what you have published, are BUGS!

Only millennial software "developers" believe that these are features or design.

Learn how to develop software, apologize for your mistakes, fix what EVERYONE is telling you is wrong, and stop making excuses and pretending this BUG is anything other than a BUG.
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Rikk Flohr, Official Rep

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Jonathan,  please provide a link to the mentioned documentation on Adobe's website and I will have it corrected/updated so that users are no longer confused by it and ensure current as-designed behavior is represented correctly. 

If you would like to request a change in as-designed behavior, I would recommend your making a feature request (Idea) post on this site. 


 
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Jonathan Cohler

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It's all over your site. For example http://www.adobe.com/products/photoshop-lightroom.html?promoid=V2XYKZY6&mv=other

As Victoria noted above, NOWHERE do you tell the unsuspecting about these BUGS (or as you call them "undocumented features"). See her comment above where I asked where this is documented and she responds, "Privately - through internal communications").

NOWHERE in any of the dozens of references to Lightroom's sharing capabilities does it mention this FUNDAMENTAL and MASSIVE shortcoming.

That's why hundreds of users have been complaining about it constantly ever since it was released. And those hundreds of users represent thousands of users are dissatisfied...

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Victoria Bampton - Lightroom Queen, Champion

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Which detail are you suggesting is missing from the web pages Jonathan, because I can't see anything there that's inaccurate? 
  • That the desktop app uploads 2560px sized smart previews, which are perfect for editing and sharing on the web without using masses of bandwidth?
  • That you can't download full resolution files files using a web browser?
  • That your viewers can't download full resolution files (of which file type) from a web browser?
  • Something else? 
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Jonathan Cohler

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"Lightroom for mobile lets you capture...share Adobe raw DNG photos...Sync your photos...to Lightroom on your desktop."

NO IT DOES NOT. What is so difficult to understand. It does NOT do that. It ONLY does that under certain LIMITED CONDITIONS WHICH ARE NOT MENTIONED.
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Jonathan Cohler

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As I have already explained a few times the word "Sync" means to have the same things on both ends of the "sync".
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Jonathan Cohler

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You people are so intent on IGNORING THE CUSTOMER and insisting that you are right no matter what. The simple fact is YOU ARE WRONG. The customer is always right. IF YOU LISTENED, maybe you could hear.
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"Lightroom for mobile lets you capture...share Adobe raw DNG photos...Sync your photos...to Lightroom on your desktop."
 
Jonathan, 

This text is correct. Whether the DNG is an iOS or Android device capture or whether it is a Lightroom for mobile or Lightroom for Web-ingetsted raw (including DNG) it will sync from the Mobile/Web environment to the cloud and back down to your Lightroom for desktop - as an original raw file. 

If I take a DNG with an iPhone - it is synced as a DNG to Lightroom for web and as a DNG to Lightroom for desktop.

If I connect a camera to an iPad and ingest the raw file into Lightroom for mobile, it syncs to Lightroom for web as a raw file and as a raw file back to your Lightroom for desktop. 

In both examples the file remains an original throughout the process and is available for download.  The same file format syncs both ways.

If you ingest a raw/DNG into Lightroom for desktop, you will sync a Smart Preview to all Lightroom for mobile devices and to Lightroom for web. A smart preview is available to all clients in the eco-system.

I can find no text to correct in your example.

Nor is there any evidence of any bug (software performing other than as designed) in the way the system is working today. 

Again, if you want a change in the designed behavior, a feature request is the way to go. 

Perhaps if you could explain what you are expecting to happen that is not happening for you we could give you more help. 
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Victoria Bampton - Lightroom Queen, Champion

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Perhaps this infographic will help to explain how it's currently designed to work: https://www.lightroomqueen.com/lightroom-mobile-what-is-it/

It sounds like what you want is Lightroom DESKTOP (as opposed to Lightroom for mobile, as advertised in your website quotes) to upload originals to the cloud. That's a very reasonable feature request for future development. It would help add weight to your request, if you were to explain why you specifically want all originals in the cloud. For example, do you want to be able to send a link to someone else, to allow them to download the original raw files? Or perhaps you want to be able to sync the originals to another Lightroom catalog on a laptop? Or perhaps you want to be able to download the originals via a web browser when you're using someone else's computer? Or...?
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Jonathan Cohler

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My last comment on the subject as both of you are ADAMANT in your insistence upon ignoring the CUSTOMERS and the obvious BUG.

"Syncing" and "Sharing" is a bi-lateral process. Nowhere does it say as you are saying that the process is NOT bi-lateral, but ONLY applies to files, as you put it, that are "ingested" by Lightroom Mobile.

You clearly don't like customers and have a poor command of the English language.

If it does what you are saying then the ads and everywhere should say, "Lightroom for mobile lets you capture...share Adobe raw DNG photos (only DNG files ingested in Lightroom mobile)...Sync your photos (only lores placeholders for DNG files originally ingested on Lightroom desktop)...to Lightroom on your desktop ."

Sync and Share is BIDIRECTIONAL. Otherwise it is called propagation or downloading, or uploading, or some other unidirectional word.

STOP ARGUING WITH ME. I AM CORRECT. YOU ARE WRONG. I AM THE CUSTOMER.

This is the last moment I will spend on your arrogant disregard of the customer.

Go justify yourselves to the end of time. YOU WILL STILL BE WRONG WRONG WRONG WRONG WRONG! 
   
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Victoria Bampton - Lightroom Queen, Champion

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Customers don't always share the same opinions, so "the customer is always right" doesn't work in this context. I'm a customer like you. The current implementation has lots of advantages, including much faster upload and download speeds. As a result, the customer who wants something changed needs to explain WHY they want it to work a certain way, so that the company can consider all the options and find a compromise that will work for most customers. Adult communication is needed though.

Whether Adobe considers it a bug or a feature request doesn't actually make much material difference. It's not working the way you think it should, but you're not explaining what you're hoping to achieve, so even if they "fixed" it as you're demanding, they'd have no way of knowing whether it now does what you want.

There's no point arguing about who's right or wrong. The point is simply "this is how it's designed to work at the moment" and "what are you trying to accomplish that won't work with the current implementation?"
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Jonathan Cohler

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The point is YOU ARE WRONG
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Phillip Mobley

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Victoria that is so in bad taste to badger a client like that. Why does Lightroom mobile on an iPad grey out the option to export a full size image?
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Victoria Bampton - Lightroom Queen, Champion

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I'm not sure what badgering you're referring to Phillip. 

> Why does Lightroom mobile on an iPad grey out the option to export a full size image?

It would be greyed out if the original wasn't available in the cloud. The Lightroom CC apps all upload originals, however Lightroom Classic only uploads smaller smart previews, therefore the original may not be available to export.
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Jamie Coats

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Actually the solution is wrong, is misleading and I agree with Jonathan, for one simple reason, Lightroom Mobile is mobile yes, well it fails 100% on it's core selling point, if you do not haver an Internet connection then you can't work with files when mobile.  

I am reading this forum because I have just got of a 9 hour flight where I wanted to use the time to edit my photos which I have synced from Light Room Classic CC.  Guess what, if no internet connection only a fuzzy thumbnail exists.  This is simply not mobile and Apple Photos seriously does this as advertised without fancy jargon that Adobe uses too hid the woeful limitations.  Adobe's wording is simply wrong and misleading and writing detail behind the scenes does not let them off the hook when its comes to the fact it does not sync in real terms or even download the actual files to an iPad Pro when on the Internet for use offline.

I may be wrong bit this is what is happening in my case even though I have read, re-read, and research extensively why I can't is Lightroom Mobile to edit my photos and synced photos from Lightroom CC.
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Victoria Bampton - Lightroom Queen, Champion

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> I have just got of a 9 hour flight where I wanted to use the time to edit my photos which I have synced from Light Room Classic CC.

Did you mark the album to be available offline and cache them before you left? Lightroom doesn't download all of the photos to your mobile device because most people don't have enough storage to do that.
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Jamie Coats

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I did not know about this and now see this was the issue.  I am so used to Apple Photo's doing this all automatically that I thought it would be the same.  The pain of going to every Album and clicking the sync is painful.

II think Lightroom for the 80/20 of editing needs is brilliant but I am not finding it even remotely convenient for using it as my online storage, syncing and sharing solution.

I have spent a week investigating how best to do this and I am left with Apples Photo's being my main solution and using Lightroom for editing certain photos and then transferring again back to Apple Photo's.

For me what this means is that once a combination of Apple Photo's and plug-ins such as MacPhun can do a few additional things I'll drop Lightroom.

I could go on and on as to why Lightroom CC is not a real solution but instead I will thank you for your response and showing men how to half do what Apple Photo's does in regards to Backing-up, syncing and sharing.

I have learned that Apple have done a reasonable job and sampling this 80/20 need.

Again warm thanks Victoria. 
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Selondon

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Yes it does Rikk.

The thing is, I am not the recipient of the Collection link.

Say my family want to download some photos to print off etc.

This of course may be by design. I imagine the majority of LR users may be professionals who do not want Clients who are recipients of links to have the ability to download Hi Res?
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Rikk Flohr, Official Rep

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I think current functionality is designed so that 'you' can work on your files from a browser anywhere.   We will leave this as an active request for viewers of web galleries. 
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Jamie Coats

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That's hardly mobile. Mobile mean that one can work when one is out and about and I fail to see how Lightroom Mobile does that when it does not download the files added to a sync collection.  Apologies if I am doing something wrong but after many days and hours of research I find my sync collections only show un-editable fuzzy thumbnails if I am not able to connect to the internet using Lightroom MOBILE.
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Selondon

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Ok, thanks Rikk, maybe in time with the maturity of the product, more users may request it.
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Wendell Farrar

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This is still VERY much needed.  The request really has nothing to for me about editing.  It has everything to do with sharing.  I want people to be able to download the files in the same resolution/dpi that I created them.  Dropping everything to 72 dpi is ABSURD!  I can live with downloads being converted to JPEG. But PLEASE let my work be used they way I intended.  STOP altering it.  Changing the dpi is dramatically changing the quality of the photograph.  

I really like the Lightroom suite of apps.  I still prefer Lightroom Classic to Lightroom CC but I think you will get there in time.  But it is insane to have this cloud based solution with sharable content and then ALTER the content to share it.  I end up having to export the photos and then upload and share them on Google Photos, Amazon Prime Photos or Microsoft One Drive to provide anyone with reasonable quality photos for download.

At least give us a download quality preference setting.  I had updated my Photography plan to the 1 TB option so that I could do exactly this.  It is a complete WASTE of money.
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Jonathan Cohler

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Exactly. Unfortunately, the arrogant, dismissive, so-called software engineers on this project don't really care what real customers think. They love to lecture us in their cute millennial way about why we don't need or want what we think and know that we need and want. Total arrogance. Total incompetence. And total disregard for the customer, who, by definition, is always right.
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John Talstad

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Our family was together for Christmas.  I took lots of photos to share with the family.  I want to give my mom and my wife's sisters the option to download and print the full res photo, not a smart preview.  I found by uploading directly to Lightroom CC rather than thru Lightroom CC Classic the full pic was uploaded.  To make the direct upload was not easy, however, since the photos taken over a few days and were a selected subset.  Making the direct upload involved creating new directories for the desired pics and an upload from the g: drive rather than via Lightroom CC Classic.  It's as if the Adobe engineers intentionally  made the process difficult to discourage full size uploads except for mobile devices.

The kluge process has me investigating Amazon Prime for unlimited full size storage but apparently that has limitations as well. 

I'd like to be able to use the 20G included with my subscription to easily share full size photos until the next family get together when I'd clear the Lightroom CC Album and upload full size photos of the latest family holiday.
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Wendell Farrar

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I haven't tried uploading from Lightroom CC yet, but I'll give that a shot on some test files. However the files uploading from Lightroom Classic are the full files. The collections show up in Lightroom CC and opening them gives me the RAW (NEF/NRW) or PSD files for editing. They just seem to be downgraded when trying to download through a web browser from a shared collection.

I'll try a CC upload and see if it is any different
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Victoria Bampton - Lightroom Queen, Champion

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Wendell, John is correct that Classic only uploads smart previews - low res editable versions. CC uploads full size.

I'd love to be able to uploads originals from Classic too. They have, however, made their direction quite clear - that CC will gain future cloud features, Classic won't. I think if they had their way, they'd have removed the existing sync features from Classic, but they're not in the habit of removing features.
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Sol Tomlinson

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It would be an extremely useful tool to allow original files to be downloaded by anyone. I would love to use Lightroom as my distribution platform to clients but while they can only download smart previews it's not a suitable option.
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