Lightroom CC for mobile/web: Ability to download full resolution file from a Collection link

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Hi,Please could the recipient of a supplied Collection link be able to download full res files (if held on the server). This could be an option in Mobile and WebThanks
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Selondon

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Posted 2 years ago

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Rikk Flohr, Official Rep

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I think you can download originals via Lightroom for web already: https://helpx.adobe.com/lightroom/help/lightroom-web.html 
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David Gittins

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This doesn't work. Or the mechanism to do it is so non-intuitive and esoteric that it's impractical. LISTEN TO YOUR CUSTOMERS - all we want is to allow people to download the original, full-size JPG and Lightroom is useless to me unless it can do this simple function. For some reason, the people at Adobe have decided not to offer it. Fine, I'll stop subscribing. 
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Jonathan Cohler

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Clearly, the Adobe reps here are trained NOT to listen to customers. Two years have gone by since I clearly explained this MASSIVE BUG in their software (see entire exchange below) that renders it virtually useless for its stated and advertised purpose, and all one gets in response are these childish, condescending, and wholly incorrect lectures from Rikk Flohr, Victoria Bampton, Selondon, all of whom would have been fired long ago if they worked for me for their obstinate refusal to recognize, apologize for, or for that matter DO ANYTHING about this MASSIVE BUG. All they do is criticize and contradict customers who know infinitely more than they do. So WRONG WRONG WRONG. And so it goes.
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Jamie Coats

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I have thought long and hard about the very best way to simply my photography life and came to the following conclusion:

  1. I now import all photos to Apple Photo's, why, because it syncs originals, if I choose or low resolution copies to smaller memory devices, to all my devices, even Windows. This means I can edit on any device and it will sync
  2. I then also now use Affinty Pro on my iPad, iMac as well as lots of truly amazing iOS apps for photography
  3. I shoot in RAW and will miss a few Lightroom Classic & CC bits but a combination of Apple Photo's plug-ins such as Affinity, Noiseless CK, Aurora HDR, Luminar 3, amongst others means I achieve consistent syncing and productivity regardless of which device, all in RAW.
So I have now cancelled my Adobe Cloud subscription and installed them. The final straw was a support chap, who had been trained to act they he did, I say this as it's not the first time, was rude because I misunderstood the syncing functionality between devices, and Classic and CC.

I did not misunderstand, Adobe you pushed it as if it was a slick and Apple Photo's in it's syncing. You use the term syncing when in actual fact its crazy crap form of back-up. It does neither very well yet I am spoke to by support in a way that does not work for me.

I used to use Master Collection, over 6 years you have taken me from using every app you have to none... Nice business couture and model.

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Victoria Bampton - Lightroom Queen, Champion

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Sorry to hear you feel that way Jonathan. Please note that Selondon and I are NOT Adobe Employees, so we can't fix a thing. We can only explain the decisions Adobe have made to date, whether you feel that they're right or wrong. The full discussions are then available to the Adobe staff members, so they can make decisions about changes to the software itself. 
(Edited)
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Selondon

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Ah yes Rikk, you can already.

I allowed downloads, shared a link and copied it to another browser (that I wasn't logged in on).

Then I can download the whole Collection.

But, when you go to a single photo there is no option for original, only a low res. At least I think so.

Maybe I should have been more detailed on my original post.

Actually, just opened up the whole collection download in PS and they only appear under 500kb and 2048px width @72dpi. Although in image size is says 7.97M etc.

Something I am missing/don't understand?

A typical original would be 6000px @ 300dpi.
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Rikk Flohr, Official Rep

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Did you try it when you were logged into your Adobe ID? The option for original appears there. 
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Phillip Mobley

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Victoria that is so in bad taste to badger a client like that. Why does Lightroom mobile on an iPad grey out the option to export a full size image?
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Victoria Bampton - Lightroom Queen, Champion

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I'm not sure what badgering you're referring to Phillip. 

> Why does Lightroom mobile on an iPad grey out the option to export a full size image?

It would be greyed out if the original wasn't available in the cloud. The Lightroom CC apps all upload originals, however Lightroom Classic only uploads smaller smart previews, therefore the original may not be available to export.
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Jamie Coats

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Actually the solution is wrong, is misleading and I agree with Jonathan, for one simple reason, Lightroom Mobile is mobile yes, well it fails 100% on it's core selling point, if you do not haver an Internet connection then you can't work with files when mobile.  

I am reading this forum because I have just got of a 9 hour flight where I wanted to use the time to edit my photos which I have synced from Light Room Classic CC.  Guess what, if no internet connection only a fuzzy thumbnail exists.  This is simply not mobile and Apple Photos seriously does this as advertised without fancy jargon that Adobe uses too hid the woeful limitations.  Adobe's wording is simply wrong and misleading and writing detail behind the scenes does not let them off the hook when its comes to the fact it does not sync in real terms or even download the actual files to an iPad Pro when on the Internet for use offline.

I may be wrong bit this is what is happening in my case even though I have read, re-read, and research extensively why I can't is Lightroom Mobile to edit my photos and synced photos from Lightroom CC.
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Victoria Bampton - Lightroom Queen, Champion

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> I have just got of a 9 hour flight where I wanted to use the time to edit my photos which I have synced from Light Room Classic CC.

Did you mark the album to be available offline and cache them before you left? Lightroom doesn't download all of the photos to your mobile device because most people don't have enough storage to do that.
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Jamie Coats

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I did not know about this and now see this was the issue.  I am so used to Apple Photo's doing this all automatically that I thought it would be the same.  The pain of going to every Album and clicking the sync is painful.

II think Lightroom for the 80/20 of editing needs is brilliant but I am not finding it even remotely convenient for using it as my online storage, syncing and sharing solution.

I have spent a week investigating how best to do this and I am left with Apples Photo's being my main solution and using Lightroom for editing certain photos and then transferring again back to Apple Photo's.

For me what this means is that once a combination of Apple Photo's and plug-ins such as MacPhun can do a few additional things I'll drop Lightroom.

I could go on and on as to why Lightroom CC is not a real solution but instead I will thank you for your response and showing men how to half do what Apple Photo's does in regards to Backing-up, syncing and sharing.

I have learned that Apple have done a reasonable job and sampling this 80/20 need.

Again warm thanks Victoria. 
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Selondon

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Yes it does Rikk.

The thing is, I am not the recipient of the Collection link.

Say my family want to download some photos to print off etc.

This of course may be by design. I imagine the majority of LR users may be professionals who do not want Clients who are recipients of links to have the ability to download Hi Res?
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Rikk Flohr, Official Rep

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I think current functionality is designed so that 'you' can work on your files from a browser anywhere.   We will leave this as an active request for viewers of web galleries. 
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Jamie Coats

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That's hardly mobile. Mobile mean that one can work when one is out and about and I fail to see how Lightroom Mobile does that when it does not download the files added to a sync collection.  Apologies if I am doing something wrong but after many days and hours of research I find my sync collections only show un-editable fuzzy thumbnails if I am not able to connect to the internet using Lightroom MOBILE.
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Selondon

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Ok, thanks Rikk, maybe in time with the maturity of the product, more users may request it.
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Wendell Farrar

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This is still VERY much needed.  The request really has nothing to for me about editing.  It has everything to do with sharing.  I want people to be able to download the files in the same resolution/dpi that I created them.  Dropping everything to 72 dpi is ABSURD!  I can live with downloads being converted to JPEG. But PLEASE let my work be used they way I intended.  STOP altering it.  Changing the dpi is dramatically changing the quality of the photograph.  

I really like the Lightroom suite of apps.  I still prefer Lightroom Classic to Lightroom CC but I think you will get there in time.  But it is insane to have this cloud based solution with sharable content and then ALTER the content to share it.  I end up having to export the photos and then upload and share them on Google Photos, Amazon Prime Photos or Microsoft One Drive to provide anyone with reasonable quality photos for download.

At least give us a download quality preference setting.  I had updated my Photography plan to the 1 TB option so that I could do exactly this.  It is a complete WASTE of money.
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Jonathan Cohler

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Exactly. Unfortunately, the arrogant, dismissive, so-called software engineers on this project don't really care what real customers think. They love to lecture us in their cute millennial way about why we don't need or want what we think and know that we need and want. Total arrogance. Total incompetence. And total disregard for the customer, who, by definition, is always right.
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John Talstad

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Our family was together for Christmas.  I took lots of photos to share with the family.  I want to give my mom and my wife's sisters the option to download and print the full res photo, not a smart preview.  I found by uploading directly to Lightroom CC rather than thru Lightroom CC Classic the full pic was uploaded.  To make the direct upload was not easy, however, since the photos taken over a few days and were a selected subset.  Making the direct upload involved creating new directories for the desired pics and an upload from the g: drive rather than via Lightroom CC Classic.  It's as if the Adobe engineers intentionally  made the process difficult to discourage full size uploads except for mobile devices.

The kluge process has me investigating Amazon Prime for unlimited full size storage but apparently that has limitations as well. 

I'd like to be able to use the 20G included with my subscription to easily share full size photos until the next family get together when I'd clear the Lightroom CC Album and upload full size photos of the latest family holiday.
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Wendell Farrar

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I haven't tried uploading from Lightroom CC yet, but I'll give that a shot on some test files. However the files uploading from Lightroom Classic are the full files. The collections show up in Lightroom CC and opening them gives me the RAW (NEF/NRW) or PSD files for editing. They just seem to be downgraded when trying to download through a web browser from a shared collection.

I'll try a CC upload and see if it is any different
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Victoria Bampton - Lightroom Queen, Champion

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Wendell, John is correct that Classic only uploads smart previews - low res editable versions. CC uploads full size.

I'd love to be able to uploads originals from Classic too. They have, however, made their direction quite clear - that CC will gain future cloud features, Classic won't. I think if they had their way, they'd have removed the existing sync features from Classic, but they're not in the habit of removing features.
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Sol Tomlinson

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It would be an extremely useful tool to allow original files to be downloaded by anyone. I would love to use Lightroom as my distribution platform to clients but while they can only download smart previews it's not a suitable option.
(Edited)