Photoshop: A whole lot screens and prompts and no answers.

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  • Updated 5 years ago
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I have an Adobe Photoshop CS5 question that I've been trying to answer for two weeks. I keep getting shuttled to forums, community families, been cut off of chat after waiting 45 minutes. I think your customer service options are pathetic. When you try to email you a question you repeatedly have to answer the same questions and never get to ask your question. Been using Adobe stuff for 20 years and what I get is NO support. And now I to get psychoanalyzed through a smiley face. How helpful.
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RON WIND

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Posted 5 years ago

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Chris Cox

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What is your question?
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RON WIND

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I'm using PS CS5 on Mac OS 10.6. When I change an image from RGP to CMYK there is a huge color dropoff. I've used PS for years, just had OS 10.6 installed and had to reinstall the Photoshop program and until now never had such a sharp dropoff. I'm aware of change that take place when converting to CMYK, but this change is much more significant than in the past. Bright reds and blue look very washed out. Thanks.

Second question. When I bring PS eps image files into QuarkXPress 8, a gray field appears and the image data appears in type in the center of the gray block. When I bring in a jpg it comes in normally. Thanks again.
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Chris Cox

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The color defaults haven't really changed since Photoshop 6, but the exact result will depend on the RGB and CMYK colorspaces you've chosen to use. And it sounds like you've chosen a different set of colorspaces than you used in the past. Check all the settings in the color settings dialog.

In general, CMYK can't reproduce bright reds, bright blues, or bright greens - that's the nature of printing inks.

And the EPS problem just sounds like an issue with Quark Express.
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RON WIND

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Thank you very much for the information. I appreciate the direction.