Photoshop: Difficulty downloading the free 30 day trial

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  • Problem
  • Updated 8 years ago
  • (Edited)
OK. I give up. But before I do I need to vent for just a moment. I have worked in the IT field for over 20 years. And I have to say that this web site has been the most annoying experience I have encountered to date. And I have seen some doozies. I just spent over an hour trying to download a trial version of your software. I think your Photoshop products are outstanding and I strongly regret being so put off by this web site that I will vow to never use your products. My first mistake was to click on the Free Trial button, which informed me that I would need to create an account. That took me to a registration page, which allowed me to enter half of the information and then quickly update, erasing the data. I re-entered the information and then found I needed to go to my email box to verify my account. I copy/pasted your silly URL into the browser and was finally taken to the products page. Again I selected the Free Trial and was informed that I first needed to download you Adobe installation management software. OK. I was still cool with that, except there was no shortcut to said software. I then copy/pasted the name of the software into the search window. Even your own search engine couldn't find it. So now I give up. However, mission accomplished! That experience was an excellent trial and I now know that I don't want to try any of your products. Please close my account immediately.

OMG! I clicked on the Post button and now I need to log in again to post this complaint. How was I even allowed to create it if I'm not already logged in. This is a riot !
Photo of Steve Lipps

Steve Lipps

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Posted 8 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Steve, sorry you had trouble with the trial download. After you download and run the Adobe Download Assistant, the product you clicked on should automatically start downloading after you enter your Adobe ID and password:

You shouldn't need a URL to the product.

If you need additional help, see the following topic:

What is the best way to get help downloading, installing or activating my product?
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Brett N, Official Rep

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It sounds like your download experience went out side the normally expected path. Here is what the process should look like, as well as some information on what to do when it doesn't: