Revel transition: How-To & FAQ

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  • Updated 3 years ago
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How do I download my photos and videos from the Revel cloud.


If you have access to a Mac or Windows computer


1. Download the Adobe Revel Downloader: https://www.adoberevel.com/download

2. Log in using your Adobe ID and password

3. Click "Choose a destination" and point the downloader to a location
that can accommodate the size of the library or libraries you want to
download

4. Click "Download"

5. Your library will be downloaded to the location you specify


For more information visit: https://www.adoberevel.com/transition-faq
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Adobe Revel FAQ, Company Admin

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Posted 4 years ago

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Glenyse H, Employee

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Hi Andrew,

If you purchased through Adobe, we are processing refunds now and will be sending them out shortly.

If you paid through Apple/iTunes from the Mac or iOS you'll need to contact Apple as they exclusively handle the accounting for subscriptions.

Glenyse
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Andrew Baranowski

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Thank you.
So far Apple/iTunes are saying they know not what to do! Please can some one from Adobe speak to them, so we can get the re-imbursment. Thanks.
Andrew
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Glenyse H, Employee

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Hi Andrew,

Adobe is already in contact with Apple to get refund issues worked out.

Best regards,
Glenyse
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Arkadiusz Nowak

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Ho about all the pictures on Adobe Revel Premium?
I have more then 90GB there...
Are those pictures disappearing after 2 Dec?
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Andrew Baranowski

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Dear Glenyse,
Thank you. I still see no refund coming my way and the whole process is too complex and very time consuming. I am looking at what my options are, including dropping CC. I use a range of tools from adobe, but mostly lightroom. If I loose Adobe Revel Premium storage, I am obliged to look at what else others offer.
Andrew
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Jason R, Employee

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Andrew,

As Glenyse indicated it will depend on how your subscribed.

If you subscribed from within the iOS apps (iPad/iPhone/iTunes) you will need to request a refund from Apple as they control all payments and refunds made to them.

If you paid for your subscription via Revel web online - you subscribed through Adobe and we will be refunding annual subscriptions automatically.

Hope this helps

Jason
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Pachi Chen-Wong

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Hi Andrew, were you able to obtain a refund from Apple? Just wanted to check in on this.
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Ornella walker

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I personally paid via Apple and was reimbursed when requested within a couple of days.
Hope all goes well with your refund.
Ornella
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Kathy Sicsko

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I subscribed through Adobe and have not received my refund. Who can I contact?
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Marie Ryan

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I have the same question. ~Following
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Kathy Sicsko

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Can an employee please provide a contact number so that I can talk to someone about my refund. Thanks.
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Glenyse H, Employee

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Hi Kathy,

I apologize for not getting to you sooner. There are so many posts on this forum post that I couldn't find you!

If you purchased a Revel subscription directly from Adobe, a refund for the full amount of your paid annual subscription will be credited to your original payment account within two weeks. Please check your billing statement from probably December depending on your billing cycle for you card.

If a refund does not show up, please let me know.

Best regards,
Glenyse
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Selondon

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Larry Kenner

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I agree.
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Larry Kenner

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Typical Adobe arrogance at play.
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Athos Boncompagni

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i have two libraries that Adobe Revel Downloader fail to download.
There are a lot of little images inside and the counting process after some time stopped. What can I Do?
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Glenyse H, Employee

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Hi Athos,

Have you tried to download only one library at a time? Deselect all the other libraries and select only one of the offending libraries to download. See if that works first.

Please let me know and we'll go from there.
Glenyse
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Athos Boncompagni

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yes I've tried! No result. Only huge library with a lot of little picture inside have this problem... Can I have an FTP access?
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Athos Boncompagni

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maybe with the chance to download individual album instead of library I can resolve... Is it possibile?
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Paulo Parreira

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I use Revel to share proof images to client from my wedding catalog, my baptism catalog, my photoshoot catalog and others, since i use separate catalogs how do i sync since one catalog deletes the other upon new sync?
Why does Adobe keeps ending apps after clients get used to its functuality helping our job.
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Lÿo

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I'm now trying to download my entire 56.7GB of photo and video collection into my external hard drive. The problem is Adobe Revel Downloader NEVER moves past 9% and keeps timing out at 7% or 8% (see attached screenshot), the furthest I could get is 9%. After it times out the app simply becomes not responding and I will have to quit the app and start all over again. I have been repeating the same process over and over again in the past few days and I have not seen any improvement so far.

My biggest concern now is users with a huge library will never get to download everything in time before the deadline where Revel will be shut down. I hope this is not how Adobe treats its long-time users. I hope Adobe will look into this matter and provide a more reliable way for users to move/download their library.

Some advice or assistance will be much appreciated.
(Edited)
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Jason R, Employee

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Lÿo

Sorry you are having problems.

We tested downloading libraries that were 2X the largest library any Revel user has - so we're confident the downloader will work with all sizes of libraries.

I need some specific log information from you to help you further.

I'll contact you via the email you used to sign up for this forum for more info.

Jason
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Alex Kuan

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Hi Jason,
I'm having the same probs as Lyo
I've got about 182GB of pictures and videos online and the downloader keeps timing out at around 22.5GB before it stops downloading
Obvious concern is that I'm unable to download my entire photo collection before the deadline (23rd Feb 2016)

I hope you can assist me with this problem
you may contact me with the same email add which I used to log in to this forum

thanks
Alex
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Ken-Voldemar Lehtpuu

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Hi
Im having the same problem. Pleae contact me also.
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Glenyse H, Employee

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Hi Ken,

First thing I need to know is what OS are you using?

Thank you,
Glenyse
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Ken-Voldemar Lehtpuu

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Hi

I have tride windows 7 machine, mac mini, macbook pro retina and imac (all with El Capitan 10.11.2). (many different options)
My library is almost 1TB and it holds videos and photos.
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Jason R, Employee

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Ken
I responded to you in email. You might check your junk mail folder if you don't see it in your inbox.
Jason
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Elaine

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I have tried now for over a month off and on to use your Adobe Revel Downloader, I'm on a windows 10 Machine.

I've tried it in Compatibility setting with Win8;
I've tried with my CC login and FB login

When I use the FB Login I receive this error:
{"error":"ride_AdobeID_acct_terms"}

I have the regular Revel Program ( not the downloader ) installed and working fine, but it limits me to 100 photos, I have over 6,000 photos on the server.

Please provide a soluton if possilble. You've no idea the money I've lost (from damaged /lost files ) from your switch TO Revel, now, PS is back (thank the gods) and I've no way to download them.

Interestingly, I have the Full Creative Cloud, have had since you opened it.
I have Premier Elements, PS Elements and Express.

NOTHING DOWNLOADS THE DAMN FILES???? What's with that?
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Jason R, Employee

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Elaine,
Sorry for the delay in getting back to you.

To use the Adobe Revel Downloader to get your Adobe Revel files you'll need to be sure you're logging in with the same user ID and password as you used to log into your Windows Revel application. So checking your account info in Windows Revel would be a good first step.

Second, try downloading the file again. We tested the downloader extensively with Windows 10 so it should work. Perhaps something happened with the download.

If none of that works ping us back here.

Jason
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Simon Pare

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Jason, I'm a pse user. If all of my albums are local so none are in the revel cloud as mobile albums anymore, then can I import this into Lightroom and all my albums will appear with the same settings in Lightroom? Thx
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James Chatfield

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Jason, me too. Will PSE's album structure remain intact and will the images be compressed?
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Glenyse H, Employee

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Hi Jason and Simon,

For more information on Elements please go to:
https://www.adoberevel.com/transition...

In the middle of page there is a heading "Adobe Revel FAQ for PSE and PreE Users" There is great information there, especially the video under “What will the discontinuation of Revel mean for my Elements software”

For more Elements related questions please go to http://feedback.photoshop.com/photosh...
or
https://forums.adobe.com/community/ph...

Best regards,
Glenyse
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V Okie

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I can not even get into Revel... I use download and sign in and I get a mgs "Unable to contact the Revel service. Attempting to connect..." I am not a happy camper. HELP!
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Neal G

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So Adobe, what you're really saying is...

There will no longer be free storage and sharing, all your photos up online will be destroyed by a certain date. If you don't download them (again) they will be destroyed. Adobe will not offer the ability to transfer data between accounts, thereby forcing the end-user to migrate the data manually. There will be no sync feature between Elements/Revel and LR and/or CC.

That sound about right?
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Lÿo

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Precisely!
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Glenyse H, Employee

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Yes, Neal. Unfortunately, a user will have to download their Revel files before they can transfer them to another service.

Glenyse
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V Okie

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I can not get Revel to let me download my files. I need help. I am using Windows 7 and a PC. I am using their Download program and after sign in, I get a mgs "Unable to contact the Revel service. Attempting to connect..." I am not a happy camper. HELP!
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Rafa Escalas

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I paid for revel through Adobe.

I did not get the email from Adobe Revel titled, “Important notification: Download your Revel photos and videos now.”

how do I get a copy of the email so I can get one year of Adobe Creative Cloud Photography Plan for free?
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Chris Cox

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The email was sent to your Adobe ID email address. But you should check your SPAM trap in case it incorrectly intercepted the message.
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Rafa Escalas

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I already checked the spam, and I cannot find it, maybe I deleted the email by mistake.
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Rafa Escalas

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We would like to know if you are going to be able to help us, getting a copy of the email??
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Glenyse H, Employee

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Hi Rafa,

I'll see if the team can resend it to you.
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Glenyse H, Employee

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Hi Rafa,

I am sending you a private email. Please be on the lookout for an email called "Important Information about your Adobe Revel Account" - please be sure to check your spam folder if you don't see it shortly.

Best regards,
Glenyse
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Rafa Escalas

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I got the email thank you for helping us
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Hubert GRANDJEAN

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Being French, I had no answer to my comment... hard... and not really quality attitude
Well I try with a translator.
I admit that I do not understand everything and that I have the impression to be fooled. And of little which I understand here, I am not the only one.

My question amounts rather simply (for those who will not read the follow) in: how to replace "Revel" with the same functions and in all simplicity without spending either lots of money.
At first I am not a specialist of the photo, nor the computing. My level limits to use "Photoshop" in its version "Element" and still without using all the functions.
I thus used "Revel" to share my 15 000 photos (several years of digital technology) with various people. And it because it was of a formidable simplicity.
I agreed to test "Lightroom" and the cloud but I really have the feeling that this has nothing to do.
First of all it seems that the space of storage is ridiculous. Then, I do not how see obtaining the essential functions of "Revel":
1) Ranking by date, by library or by place
2) Immediate display of all the photos on a smartphone or a tablet or a computer and a possibility of downloading those who interest us.
3) Automatic Synchronization from my hard disk
4) Especially, make it simply for me and for those who share my photos.
Indeed, concerning Lightroom, I admit that I abandoned not feeling me capable of spending a time there being enough for understanding.
My problem is not to get back my photos (fortunately I do not trust in hosts and Adobe confirms my feeling) but just to find the same functions somewhere else (unless Adobe is capable of proposing it through another service than I would not have understood).
Thank you for your help and especially if you can answer me in the most basic possible language ...
Happy end of year to all.
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Le Cen

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I am a revel user from China.
I never got the notification of Revel transition. Well, I checked my Gamil inbox, maybe lost in spam, what ever... seems it's announced 10 months ago. I kept using Revel sharing in whole year, it's better to pop a message in mobile client to reminder. I didn't realize this until login from desktop PC last week.
I did not try to claim too much, as I am a user of free plan. Comparing with other transition plan provided by Google or MS, option is very poor here, even users get to do this manually for next generation app.

Now I just want to download all the photos. 1st problem is I can't download the "Downloader" easy, get to use VPN for this in China, although Revel app itself works fine. 2nd, after I worked this out, I opened Downloader , but can't not sign-in, it's running around and nothing happen, anyone can give suggestion?
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Alex Kuan

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Hi Jason,
I'm having the same probs as Lyo
I've got about 182GB of pictures and videos online and the downloader keeps timing out at around 22.5GB before it stops downloading
Obvious concern is that I'm unable to download my entire photo collection before the deadline (23rd Feb 2016)

I hope you can assist me with this problem
you may contact me with the same email add which I used to log in to this forum

thanks
Alex
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Glenyse H, Employee

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Hi Alex,

I need some specific log information from you to help you further.

I'll contact you via the email you used to sign up for this forum for more info.

Best regards,
Glenyse
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Lÿo

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Hi Alex, out of curiosity, has your problem been resolved?
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Philip Carlson

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I called apple for my refund in Dec. I emaied them your email of Nov as they requested.
Phoned them today as i have not heard back from apple. They told me i am not elgible for a refund as it is past 60 days. I paid a year subscription in Aug 15.
I tried to explain that othes have gotten refunds. He would not budge.
Could you give me the contact info at apple for your agreement with them to provide refunds. I have hit a brick wall. I am not the only one who subscribed via apple itunes. Something is wrong here.
Thanks
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Glenyse H, Employee

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Hi Phillip,

Apple should be giving refunds. If that is not your experience, i'll see what I can do. I am going to email you privately with more information.

Best regards,

Glenyse
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Philip Carlson

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I await your response. Thank you. I can forward the letter from them when you contact me.
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Glenyse H, Employee

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Hi Phillip,

I apologize! Your email is in my Send box. I am sending it to you right now!
Glenyse
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Selondon

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Hi Glenyse,

I haven't applied for my refund through Apple yet.
I will do so this weekend and get back to you if there is a problem if that's okay?
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Brett Makens

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I am trying to install downloader for mac but it says my operating system (Mac OS 10.7.5) does not work and needs to be upgraded to 10.8. Please advise. I do not want to have to install a new OS just to download photos.
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Glenyse H, Employee

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Hi Brett,

The Adobe Revel Downloader works on Mac OS 10.8 and above. We are currently working on a downloader for the older OS. It should probably be ready by next week.

Best regards,
Glenyse
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Glenyse H, Employee

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Hi Brett,

I will be sending you an email with more information.

Best regards,
Glenyse
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Lynne Erickson

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This reply was created from a merged topic originally titled When Adobe Revel is discontinued what will happen to my photos on my Photoshop si....

I received the email saying Adobe Revel is being discontinued. Is that the site that contains my photos that are on Photoshop or are those photos just on the photoshop site itself? I've never paid for Adobe Revel. What will happen to my pics when it's discontinued?
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Glenyse H, Employee

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Hi Lynne,

Revel is a photo sharing site. If you used to use photoshop.com then all your images were transferred over to Revel when photoshop.com closed down 2 years ago..

Go to www.adoberevel.com and sign in using your photoshop.com id. You will then see your old photos unless you opted out of the image transfer.

If you want to keep all your old photos, I recommend downloading them as soon as you can. There are instructions and other information on the above post. If you do not download your images, all images and accounts will be deleted come May 23.

Best regards,
Glenyse
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Damien Delautier

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Hi !

I have installed the photo downloader tool to retrieve my photos from Revel. It downloads several Go of data, but I only have resized versions of my photos that weight less than what has been downloaded...

I would like to retrieve the full size photos !

Can you please help ?

thanks !
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Glenyse H, Employee

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Hi Damien,

If full versions of images were uploaded to the Revel server then we will give those to you when you download.

How are you determining the images are "resized?"

Best regards,
Glenyse
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Madelyn

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This reply was created from a merged topic originally titled Please tell me how I get my annual subscription fee refunded for the Revel Produc....

On Dec.13th I paid my annual subscription fee for the Revel Cloud Storage Product. I am now told less than a month later the product will no longer be available after Feb. 23rd but I can use a new product, Crative Cloud, however it won't do what I paid for which is to store and organize my photos and have a way to share them with others and my mobile devices. I'm not interested in the new product and want my money refunded. I paid on the adobe sight. Please tell me how I can get this fee back so I can find another product that will do what I paid for.
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Glenyse H, Employee

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Hi Madelyn

The announcement of the end of the Revel service occurred on Nov. 23, 2015 and we sent emails to all our subscribers. That email may had ended up in your spam folder. With that announcement Adobe cancelled all subscriptions and no longer charged anyone for use of the product.

I checked your account and see your Revel subscription ended 12/13/15. Are you saying you were charged for Revel again on Dec. 13 for 2016? Or that you purchased the Creative Cloud service, are unhappy, and would like a refund for the CC subscription?

Thank you for the clarification,
Glenyse
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Athos Boncompagni

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I got a problem
All the libraries are dowloaded fine except two
The Downloader start to counting the elements but I think they are too much in these two libraries so suddenly it's become gray:
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Glenyse H, Employee

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Hi Athos,

I need some specific log information from you to help you further.

I'll contact you via the email you used to sign up for this forum for more info.

Best regards,
Glenyse
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Mark Fowler

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I've searched my email and I did not receive an email from Adobe Revel with the subject “Important notification: Download your Revel photos and videos now.” I didn't know this was happening until I tried to download the Adobe Revel app from the Google Play store so I'm very surprised and disappointed that I no longer will have a place to privately share my videos with people around the world. And, if I move my files to the Creative Cloud I have to pay for the bandwidth to re-upload them but it won't matter because I don't see in any of the offered plans the unlimited storage that I had with Revel.
Adobe, you are taking away a great product and replacing it with something that I don't need.
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Glenyse H, Employee

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Hi Mark,

Adobe has chosen, as announced, to close the Revel service. Revel is a service that I actually used heavily. So I'm sad to see it go, too. The Adobe option for replacement of the service is the Lightroom and Lightroom mobile solution. Right now it uses smart previews to accomplish the syncing to mobile. In the future Adobe will have options to store the originals in the Creative Cloud Photography plan in the cloud. Unfortunately I do not have a time frame to give you.

Hope this helps,
Glenyse
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Mark Fowler

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Glenyse, thanks for the reply. I want to close my Revel account as of 1/31/16 and receive a refund for the remainder of the subscription.
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Mark Fowler

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Please send the above mentioned email to me with the offer for 1 year of Creative Cloud and I'll reconsider.
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Glenyse H, Employee

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Hi Mark,

I will send you info shortly to the email you use here on the forums.

Glenyse
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Mark Fowler

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Thank for sending it again.
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MikeM

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I get a blank window after the Revel Downloader locates the files. Nothing happens for hours, then I give up. Second time, on a different PC. Same thing. Both running Windows 10.

I'm leaving this computer to run overnight, have between 1.5-1.8 TB to download.

I need help downloading these files.


Any help would greatly be appreciated.
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Glenyse H, Employee

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Hi MikeM,
I need to get some logs from you in order for us to see what is going on. I will send you an email with more information to the email you are using here on the forums.

Best regards,
Glenyse
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ken toy

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So my question is how to view Photos from Elements on an iPhone going forward. We used Revel to keep a couple of albums online and in effect sync them with our iOS devices. Will Adobe have someway for looking at selections of these albums after Revel goes away?
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Andrew Baranowski

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I still have not got any money back from Apple. I am giving up...
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Glenyse H, Employee

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Hi Andrew,

I am going to email you privately with more information.

Best regards,

Glenyse
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Daniel Haim

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i get an error messages "Unable to contact the Revel service. Attempting to connect..." while trying to download, how do i fix it ?
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Jason R, Employee

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Daniel,
Sorry you encountered trouble.

Did you retry? Sometimes when a connection is lost on a system the Adobe Downloader doesn't recognize when it is re-established.

Were you able to catch what stage was the Adobe Downloader when this error popped up?

Jason
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Daniel Haim

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i did retry a few times it didn't work, and not i don't know at what step it happened ):
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Jason R, Employee

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I don't mean to insult you - but I'm obliged to ask.  Other applications can connect to the internet from this machine currently?
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Daniel Haim

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yup I'm actually replying using this machine and i can use Spotify or other apps that aren't using a web interface 
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Jason R, Employee

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Okay. I will need to get some info from you. Will send an email to your forum email address.
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Natalia Zager

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i am having the same issue. what is the fix?
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Jason R, Employee

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Natalia,
There are many issues described in this thread. What is happening when you try to use the downloader?
Jason
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anthony johns

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This reply was created from a merged topic originally titled I really need my pics from photoshop, where have they been moved to. I Adobe reve....

Retrieving pics rom photoshop
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Jason R, Employee

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Go here for instructions  https://www.adoberevel.com/

This conversation is no longer open for comments or replies.