Elements 13: Will not open (Windows 10)

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  • Updated 3 years ago
  • (Edited)
My Photoshop Elements 13 will not open anymore, I'm on a PC and all it says is that its looking for the problem but doesn't ever find a solution - help!
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Geoff Ward

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  • confused and frustrated

Posted 3 years ago

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Chris Cox

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Do you mean it crashed during launch?

What OS version are you using?
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Geoff Ward

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Hi, no its never crashed, it just will not open at all. I'm guessing that the OS version is windows 10, hope this helps!
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Chris Cox

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Is it hanging/freezing while launching?
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Geoff Ward

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Hi,

It just starts to open, as in the first part opens, then a box appears which states "Photoshop Elements 13 has stopped working" with a small box at the bottom which says Close Program.
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Chris Cox

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OK, that means that it crashed.
Can you get the detailed crash report from the system event viewer or reliability reports? We're looking for the name of the faulting module.