Photoshop Elements: "photoshop.com" syncing incorrectly

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I haven't used photoshop.com for a while, but I tried to sync a new album and noticed that all of my 8 or so on-line albums (including the new one) are acquiring many photos that I never tagged for an Elements album and never intended for public viewing. ( I'm using Elements 7.) I went back into Elements and verified that the unwanted photos do not have an album tag.

I'm thinking that maybe I should just start over with photoshop.com. I've almost used 2 G, so I have lots of photos on line. What approach should I take?

There must be something new about settings that I don't know about.
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Gail Sorenson

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Posted 7 years ago

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Brett N, Official Rep

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Nothing new has happened with Photoshop Elements 7 lately. And while Photoshop.com undergoes nearly constant changes (it is a website after all), it is not Photoshop.com that dictates how the Sync happens. So, something has changed on your computer. It is possible that a setting has been changed, possibly due to file corruption.

Are images being added to Albums they don't belong to, or are the extra images just "free floating"?

While starting over with PS.com is an option, we have to make sure we are doing it right or it will be for naught. But let us save that as the nuclear option. Lets start by looking at what is going on.
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Gail Sorenson

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Many images were added to almost all the albums where they had not been selected for the album by me. They did seem to relate to the same "topic area." That is several images carrying an Ecuador tag or an Ecuador 4 x 6 tag, for instanance, appeared in the Ecuador album on line and also among the Ecuador photos being pulled up within the organizer's album. I finally realized that these odd photos did not have an "album" pictograph (in Elements), but only several "tag" pictographs. Nevertheless, when I right clicked the photos and checked to see if they were "in" the album (by going to "delete from album"), they inexplicably were noted as being in the album.

What I did was to delete two albums entirely--old ones. Then, from the Elements organizer, I selected all the photos that did not have the proper album pictograph and deleted them--from each album. (Much has been cleaned up, but there may be a few odd ones left here and there.)

I think after this I noticed that there were maybe over 100 photos on Photoshop.com, in the library, that were listed as uncatagorized. Since these appeared to be the same odd photos I had been dealing with, I deleted them from my library. (I always have figured I could add individual photos back later, if necessary.)

At this point, things are looking up, however, I have one new album where only 8 of maybe 20 or so photos are syncing. It's called "My Florida." (I just checked again and they are not there--several hours have passed.)

Is it necessary to stay logged onto Elements and Photoshop.com for syncing to take place? I guess I'm assuming that is necessary.

I must say I am pleased to find that one can add and take photos (and albums) away from one's Photoshop.com library. I don't think this was possible before.
Sorry the music is gone, etc.

I am very grateful for your help, sorry for the long reply, and wondering where there might be a straightforward explanation of how the Photoshop.com site works. I have looked at the few "videos" that seem to be available--maybe three. I do not use it for editing, but use Photoshop Elements instead.

Thanks so much. gs
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Brett N, Official Rep

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This is a bit to digest... but it sounds like you have gotten things under control. Right?

Not sure how your images are being added to Albums without your knowledge. But there are plenty of ways it can happen accidentally.

As for uploading images, you don't have to have Photoshop Elements open for the backup process to take place. If you are on Windows, you will notice a little safe icon in the system tray (that area with icons by the clock in the lower right). That is the Sync Agent, it does all the backing up. So as long as your computer is running, it can be backing up.

Photoshop.com is independent of Photoshop Elements. You can use one, the other, or both. For those that don't use Photoshop Elements, you can either upload the files from the web page or use a upload application that can be downloaded from the web site.

As for how Photoshop.com works... I guess what you are asking is how it is used. Basically, it's online storage for your images. You upload, download, share, and edit your images. I'd need a more specific question to give a more specific response.
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Gail Sorenson

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Again, thanks so much.

Because I use photoshop.com only for sharing and not for editing or storage, I really need to know how not to sync all my thousands of photos to photoshop.com.

But, maybe someday I might like to use the storage feature, so, in either case: how does one sync all photos in the Elements catalogue to photoshop.com?

My last question is: can I see the name of the photo on photoshop.com so as to be able to decide which of two like photos I need to delete, for example?

Bye for now
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Brett N, Official Rep

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To answer you questions,

Sync all photos: Go to Preferences > Backup/Synchronize and check all of the boxes in the Sync column, especially "Media not in any Album"

Display image names: The names should already display in the Photoshop Express Organizer, which is where you'd go to delete images. Where are you at when you don't see the file name?

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