Photoshop: "Photoshop CC has stopped working" (crash in Nik plugins)

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
I keep getting this notification when I try and open a photo from Lightroom. I then have shut down CC.

Event Log:

Photoshop.exe
14.1.2.427
524002c6
SelectivePalette.8li
2.1.2.102
52782d5d
c0000005
00000000000094e2
1504
01cee88222d71ce4
C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\Google\Selective Tool\SelectivePalette.8li
7162cfab-5475-11e3-8a24-20cf306ef90c
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steve fisher

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Posted 5 years ago

  • 1
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Chris Cox

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That crash log is for your Nik/Google selectivePalette plugin.

Update or disable the Nik/Google plugins.
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steve fisher

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I uninstalled and reinstall Nik, and CC now works fine. Thank you very much.
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Michael Newberry

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Chris, I appreciate your point. But isn't it also possible that Photoshop broke the code? The Nik plug-ins work fine in 64-bit Photoshop CS4. But the same plug-ins on the same OS don't work in either 64-bit PS6 or PS cc. So now, like many PS users, I'm stuck with no alternative for several good Nik plug-ins that are not realized in Photoshop itself.

Will Adobe allow me to reactivate my CS4 and Lightroom 4?
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Chris Cox

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No, partly because the crash is in the Nik plugin code, and partly because Nik has had to fix several bugs in their code to work with Photoshop CC.

Please contact Nik/Google for updates to their plugins. If the plugins continue to crash, then work with Nik/Google to get them more information so they can fix their plugin bugs.
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Michael Newberry

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OK, Thanks for that. Then I presume that Adobe and Nik have actually met to determine the exact cause. My crash dump showed that the plug-in was trying to read from a NULL address.
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Michael Newberry

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Something that confuses me is how the Nik plug-ins worked over many months of continual use in 64-bit Photoshop CS4 but reliably crash 64-bit Photoshop CC running on the same OS. The only change I am aware of was upgrading to CC.
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Chris Cox

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Yes, because the bugs in the Nik code weren't as problematic in CS6. But they still crashed often. With Photoshop CC, their bugs are a more frequent problem, and needed to be fixed.
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Michael Newberry

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Thanks for the clarification.
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Charles Cloy

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I have had the same problem ever since I got CC. I really like the NIK plug ins better than I like Photoshop CC. I don't see any improvement over CS5 and NIK worked fine with it.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Nik did an update to version 1.111 on February 26th:

https://support.google.com/nikcollect...

Please update your plugins and let me know if this update solves your issue.

After you update, you can confirm the version you have installed by launching Photoshop:

On Mac: Select Photoshop>About Plug-in>(Select the Plug-in name)...

On Windows: Select Help>About Plug-in>(Select the Plug-in name)...
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Yusuf Biton

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It does not fix the problem. I have CC (paid) and I downloaded the last version (trial) Nik and it still crashes
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Chris Cox

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Please contact Nik/Google about any remaining bugs in their plugins.