Photoshop: "Photoshop CC has stopped working" (crash in Nik plugins)

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I keep getting this notification when I try and open a photo from Lightroom. I then have shut down CC.

Event Log:

Photoshop.exe
14.1.2.427
524002c6
SelectivePalette.8li
2.1.2.102
52782d5d
c0000005
00000000000094e2
1504
01cee88222d71ce4
C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\Google\Selective Tool\SelectivePalette.8li
7162cfab-5475-11e3-8a24-20cf306ef90c
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steve fisher

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Posted 5 years ago

  • 1
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Chris Cox

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That crash log is for your Nik/Google selectivePalette plugin.

Update or disable the Nik/Google plugins.
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steve fisher

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I uninstalled and reinstall Nik, and CC now works fine. Thank you very much.
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Michael Newberry

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Chris, I appreciate your point. But isn't it also possible that Photoshop broke the code? The Nik plug-ins work fine in 64-bit Photoshop CS4. But the same plug-ins on the same OS don't work in either 64-bit PS6 or PS cc. So now, like many PS users, I'm stuck with no alternative for several good Nik plug-ins that are not realized in Photoshop itself.

Will Adobe allow me to reactivate my CS4 and Lightroom 4?
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Michael Newberry

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OK, Thanks for that. Then I presume that Adobe and Nik have actually met to determine the exact cause. My crash dump showed that the plug-in was trying to read from a NULL address.
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Michael Newberry

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Something that confuses me is how the Nik plug-ins worked over many months of continual use in 64-bit Photoshop CS4 but reliably crash 64-bit Photoshop CC running on the same OS. The only change I am aware of was upgrading to CC.
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Chris Cox

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Yes, because the bugs in the Nik code weren't as problematic in CS6. But they still crashed often. With Photoshop CC, their bugs are a more frequent problem, and needed to be fixed.
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Michael Newberry

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Thanks for the clarification.
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Charles Cloy

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I have had the same problem ever since I got CC. I really like the NIK plug ins better than I like Photoshop CC. I don't see any improvement over CS5 and NIK worked fine with it.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Nik did an update to version 1.111 on February 26th:

https://support.google.com/nikcollect...

Please update your plugins and let me know if this update solves your issue.

After you update, you can confirm the version you have installed by launching Photoshop:

On Mac: Select Photoshop>About Plug-in>(Select the Plug-in name)...

On Windows: Select Help>About Plug-in>(Select the Plug-in name)...
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Yusuf Biton

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It does not fix the problem. I have CC (paid) and I downloaded the last version (trial) Nik and it still crashes
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Chris Cox

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Please contact Nik/Google about any remaining bugs in their plugins.