ELEMENTS 12: "Open" Window is blank and does not show any files!

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  • Updated 5 years ago
  • (Edited)
I have Elements 12. Been using it for about 6 months. Suddenly, when I go to open file, the window that should list all the files is blank. I was experiencing this problem in Elements 9 -- which was why I decided to bite the bullet and upgrade to 12. Now it's back. Restarting the computer did not help. I can view all my files in Windows Explorer just fine. Help!
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Robert Glotzhober

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Posted 5 years ago

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Chris Cox

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That sounds more like you are having a problem at the OS level -- something in the OS is preventing the OS from showing the content in the OS open and save dialogs.
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Robert Glotzhober

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So - how do I access OS or correct the problem? I've done nothing (as far as I know) in OS.
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Chris Cox

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It could be a utility on your system, another application, an Explorer shell extension or anything else you have altered on the system that affects the Windows open or save dialogs.