"Mark Face" in ELEMENTS 12 doesn`t work with catalog I created in ELEMENTS 9 .

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  • Updated 4 years ago
  • (Edited)
I Have just installed Photoshop 12 and then restored a copy of the catalog backup file I made with previous version Photoshop 9.However whilst all my photo items including metadata appear, when I use "Mark face" Microsoft message pops up with "Elements 12 Organizer has stopped working" and crashes the program. If I create a new catalog it works fine but since I have nearly 8000 photo/video`s created with PHE 9 I need a solution.
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Ray Crouch

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  • frustrated,disapointed

Posted 5 years ago

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DONALD McCUBBIN

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I had similar problem and I found several corrupt tags, probably due to import after upgrade to PSE ver 12. I deleted tags tied to Facebook and tags with grey (large keyword icons. Seems to be working OK now. If you have a good backup prior to upgrade you might try import again and do not import any tags, just to see if that is the issue. Good luck.
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Brad Bawcombe

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I have the same problem. I can create the mark face box, label it but when I choose the tick then the program shows the same error message and closes. I don't have any FB links and can't find any grey large keyword icons.

We shouldn't have to deal with these problems and require a solution ASAP!
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Ray Crouch

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Brad,
Since raising the original issue I never did get a response from Adobe and was left with no alternative but to create a new catalog which after 4 months I am only now getting to the end of.
If there is a solution I did not discover it even after I re-restored the catalog and Elements 12 to both tower and laptop computers.
However I also found limited success by removing certain tags but with over 8000 photos to manage it was impractical to check every tag on every photo.

For the record I was restoring from an external hard-drive.

I hope you find the solution since there must be many others out there with the same problem.
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Brad Bawcombe

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Hi Ray,

Wow, I converted my Version 11 Catalog to Version 12 and now it works. The only problem is that 1000's of tagged folders of photos don't appear and 1000 photos which did are now missing their links. It is a 1 by 1 re-connect. Far out this software has some bugs
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Brad Bawcombe

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Hi Ray,

And the other problem is that all the marked faces once reconnected don't appear.

This is not good enough Adobe, wasting peoples time and life doing this large task twice.