Photoshop: "Adobe Community Help" keeps popping open (Windows)

  • 56
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...
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Jon Fuller

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  • confused.

Posted 8 years ago

  • 56
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Jeff Sass, Official Rep

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Official Response
Hi everyone,

The CS6 (13.0.1.3) patch has the fix for this issue. The readme specifically names this fix along with a number of others:

"Notable Windows specific bugs fixed

While using Photoshop (e.g. Color Picker or Layer Styles) PS launches browser with Help URL and crashes"

This fix is Windows only and is available for free simply by choosing Help->Updates from within Photoshop CS6.

This fix will also be released in a future Photoshop CC release for Creative Cloud subscribers.

For more information please read the following blog post:
http://blogs.adobe.com/photoshopdotco...

I wanted to thank all of our customers again for helping with this fix especially Garconis who started this thread.

Thanks,
Jeff Sass
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PECourtejoie, Champion

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Dawei, it is available in the downloads section of the Adobe site: http://www.adobe.com/support/download...
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Matt Barr

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Please pin this response to the top of the topic. Thanks!
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Dawei Jifen

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thanks, any idea why Photoshop_CS6_13_0_1_1_update applies to my Windows7x64 PS CS6, but both Photoshop_CS6_13_0_1_2_upd & Photoshop_CS6_13_0_1_3_upd say that "this update doesnt apply to me"..?? I have no idea why...
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Jeff Sass, Official Rep

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Hi Dawei,

Can you start another thread with that question about the patcher and installers? I want to keep this thread just about the help launching when it shouldn't.

If you choose Help->Updates from within your Photoshop CS6 13.0.x on Windows the right patcher should download for you.

Thanks,
Jeff
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Jeff Sass, Official Rep

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Hi Matt,

I have now pinned my response to the top of this thread and I will do so again as soon as the Photoshop CC patch is released. Thanks!
-Jeff